Practice Plan Program Manager
About The Position
Serves as the program owner for provider onboarding, contracting administration, and provider lifecycle operations. Leads cross-functional initiatives, establishes program standards, and drives continuous improvement to support an exceptional provider experience and operational readiness across the organization. The role owns provider onboarding and lifecycle management from accepted offer through successful integration into practice, and serves as the organizational subject matter expert for provider onboarding and lifecycle processes. The position is Monday through Friday, during the day, for 40 hours per week. The work may be hybrid, but the employee must reside in Arkansas. The work home base may be either the Little Rock or Springdale campus. Candidates must have either a bachelor's degree and four years of relevant experience, or a high school diploma/GED and eight years of relevant experience. Relevant experience may include provider practice, practice administration, provider contracts, forgivable-loan contracts, or RVUs.
Requirements
- Either a bachelor's degree and at least 4 years of relevant experience, or a high school diploma/GED and at least 8 years of relevant experience.
- Relevant experience may include provider practice experience, practice administration experience, provider contract experience, forgivable loans contracts experience, or RVU experience.
- Must reside in Arkansas for the hybrid work arrangement.
- Flu vaccines are required.
Nice To Haves
- Bachelor's degree in a related field of study is recommended.
Responsibilities
- Own the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.
- Lead coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
- Establish and maintain onboarding standards, workflows, service-level expectations, policies, and documentation.
- Oversee administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring terms are implemented accurately and in accordance with organizational policies.
- Oversee provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other lifecycle requirements.
- Lead implementation of new provider onboarding processes, technologies, and workflow enhancements, coordinating organizational change management activities.
- Oversee provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
- Develop, analyze, and monitor provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decisions.
- Lead process improvement initiatives to enhance onboarding efficiency, reduce timelines, improve provider satisfaction, and strengthen operational performance.
- Identify operational risks, develop corrective action plans, and recommend strategic improvements to provider onboarding and lifecycle management.
- Provide guidance to leaders and operational stakeholders on complex provider onboarding and lifecycle issues as the organizational subject matter expert.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
