Assistant Practice Manager Practice Plan-(MMS/NEUROSCIENCES)

UTHealth Houston•The Woodlands, TX

About The Position

UTHealth Houston is seeking an experienced Assistant Practice Manager to support outpatient operations for the MMS/Neurosciences practice in The Woodlands. The role assists with directing and coordinating clinic staff through supervision, policy and procedure development, implementation of best practices, and quality improvement initiatives. It supports care that is safe, effective, patient-centered, timely, efficient, and equitable. The Assistant Practice Manager helps oversee clinical operations, staffing, compliance, facilities and equipment, and patient-care processes. The role also assists with personnel and financial management, including staff development, human resources activities, budget monitoring, payroll verification, and reporting on clinic volume, expenses, patient throughput, and profitability. Employees must permanently reside and work in Texas. This is a security-sensitive position.

Requirements

Associate's degree required; equivalent years of experience beyond the minimum experience requirement may substitute for the required education.
Four years of clinical management experience in an outpatient clinic required; equivalent years of education beyond the minimum education requirement may substitute for the required experience.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office.
Proficiency with an EMR, such as Athena and/or Epic.
Must permanently reside and work in Texas.
Must meet the security-sensitive position requirements described in the posting.

Nice To Haves

Basic Life Support (BLS) certification from the American Heart Association (AHA).
EPIC certification.

Responsibilities

Promote high-quality patient care and exceptional customer service for patients, families, referring physicians, vendors, the public, and institutional departments.
Maintain patient confidentiality in accordance with HIPAA guidelines.
Assist in developing priorities, goals, action plans, and scheduling processes to ensure appropriate staffing levels and skill mix.
Assist in establishing the care philosophy and scope of practice, and implement appropriate standards of care and practice.
Assist with department communication and problem solving, serve on committees, and act as a liaison between medical staff and ancillary departments.
Monitor departmental activities and records for regulatory compliance; evaluate care outcomes and processes; recommend improvement plans; and help develop and implement practice standards, service standards, and patient satisfaction initiatives.
Oversee staff compliance with infection-control and environmental-safety practices and mandatory education requirements.
Assist with clinic facilities and equipment management, including maintaining a clean and safe environment for regulatory inspections and coordinating building maintenance.
Assist with the selection, orientation, supervision, and evaluation of clinic staff.
Identify staff education needs and arrange in-service and staff development opportunities related to front- and back-office duties, billing, and revenue-cycle practices.
Assist with the development, interpretation, and implementation of policies and procedures, and with planning, preparing, utilizing, evaluating, and monitoring budgets.
Recommend ways to increase clinic volume and productivity, improve efficiency and daily operations, or decrease costs.
Assist with departmental human resources activities, including recruiting, selection, hiring, terminations, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
Ensure accurate submission of time and leave requests and verify that monthly payroll statements reflect submitted and approved time.
Produce reports, manuals, agendas, and correspondence as directed by physicians and department administration concerning clinic volume, expenses, patient throughput, and profitability.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Generous time off, including holidays, a preventative leave day, vacation, and sick time, totaling approximately 37–38 days per year.
Increasing vacation accrual with length of service.
Longevity pay in monthly payments after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.