Manager, Neurosciences

Sutter Health•Berkeley, CA

About The Position

The Manager, Neurosciences manages and provides operational leadership to assigned areas of the Medical Foundation and outpatient clinics, ensuring organizational goals and initiatives for patient and team safety, affordability, quality, patient satisfaction, and access are met. The role plans and organizes operations and resources to support effective and efficient patient care in accordance with applicable laws, standards, and regulations. The manager establishes protocols and practices and ensures compliance with department, affiliate, operating-unit, and system standards, policies, and procedures, as well as local and state standards and applicable laws and regulations. The role uses strategic and tactical approaches to identify best practices, standardize workflows and processes, and develop and implement plans for change. It also establishes and manages capital and operating budgets, using personnel, resources, and supplies effectively to achieve financial targets. The position develops and maintains partnerships with internal and external peers, leaders, and government agencies to collaborate on initiatives and resolve issues. It provides guidance and direct intervention when needed to address challenging or complex situations. The role is full-time, exempt, and scheduled for 40 hours per week, Monday through Friday, with a varied schedule and weekend work as needed.

Requirements

Bachelor’s degree in Business Administration, Healthcare, or a related field, or equivalent experience in lieu of the degree.
Eight years of recent relevant experience.
Extensive knowledge of healthcare operations in a non-acute setting and of how departmental processes and workflows affect other departments.
Comprehensive knowledge of applicable state, federal, licensing, and local regulations relating to outpatient services, including Medicare, MediCal, Medicaid, the Knox-Keene Act, and the Stark II Statute.
Ability to build relationships with physicians, medical directors, nursing, and other key departments.
Leadership skills, including team building and coaching or mentoring, and the ability to motivate and engage others.
Understanding of operations and workflows; tactical and analytical thinking and planning skills; and the ability to develop plans, identify obstacles, and resolve operational issues.
Ability to establish effective working partnerships with employees, peers, physicians, and leaders to achieve business objectives.
Verbal, written, and interpersonal communication skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Ability to work in a dynamic, fast-paced environment with changing business priorities.
Organizational and time-management skills, including the ability to prioritize multiple projects while delivering quality service and achieving business results.
Customer-service focus in decisions and actions.
Ability to work and interact with a diverse population, respect cultural and linguistic differences, and foster an inclusive work environment.
Working knowledge of wage and hour laws.

Responsibilities

Manage and provide operational leadership to assigned Medical Foundation and outpatient clinic areas.
Plan and organize operations and resources to ensure effective and efficient delivery of patient care.
Establish protocols and practices and ensure compliance with organizational policies, standards, and applicable regulations.
Identify best practices, standardize workflows and processes, and develop and implement plans for operational change.
Establish and manage capital and operational budgets to achieve financial targets through effective use of personnel, resources, and supplies.
Develop and maintain partnerships with internal and external peers, leaders, and relevant government agencies.
Provide guidance or direct intervention to resolve challenging or complex situations.