Practice Plan Program Manager

Arkansas Children's Hospital•Little Rock, AR

3d•Hybrid

About The Position

Serves as the program owner for provider onboarding, contracting administration, and provider lifecycle operations. Leads cross-functional initiatives, establishes program standards, and drives continuous improvement to support an exceptional provider experience and operational readiness across the organization. The position owns provider onboarding and lifecycle management from accepted offer through successful integration into practice, and serves as the organizational subject matter expert for provider onboarding and lifecycle processes, advising leaders and operational stakeholders on complex issues. Work is Monday through Friday, 40 hours per week, during the day. Hybrid work may be available, but the employee must reside in Arkansas. The work home base may be either the Little Rock or Springdale campus. The stated experience pathways are a bachelor's degree plus four years of relevant experience, or a high school diploma/GED plus eight years of relevant experience. Related experience may include provider practice, practice administration, provider contracts, forgivable-loan contracts, or RVUs. The posting also lists a high school diploma or GED as required education and a related bachelor's degree as recommended education. Arkansas Children's is a tobacco-free workplace, and flu vaccination is required.

Requirements

Either a bachelor's degree plus 4 years of relevant experience, or a high school diploma/GED plus 8 years of relevant experience, as stated in the job summary.
Relevant experience may include provider practice experience, practice administration experience, provider contract experience, forgivable-loan contract experience, or RVU experience.
Must reside in Arkansas for the hybrid-work possibility.
Flu vaccination is required.

Nice To Haves

Bachelor's degree in a related field of study.
Hybrid work may be available.

Responsibilities

Own the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.
Lead cross-functional coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
Establish and maintain onboarding standards, workflows, service-level expectations, policies, and documentation to support a consistent provider experience.
Oversee administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.
Oversee provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.
Lead implementation of new provider onboarding processes, technologies, and workflow enhancements, coordinating organizational change-management activities.
Oversee provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
Develop, analyze, and monitor provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decision-making.
Lead process-improvement initiatives to enhance provider onboarding efficiency, reduce onboarding timelines, improve provider satisfaction, and strengthen operational performance.
Identify operational risks, develop corrective action plans, and recommend strategic improvements to provider onboarding and lifecycle management.
Serve as the organizational subject matter expert for provider onboarding and lifecycle processes, providing guidance to leaders and operational stakeholders on complex issues.
Perform other duties as assigned.