Practice Manager

Keplr Vision•Roseville, CA

About The Position

The Practice Manager at Eye Designs Optometry in Roseville is responsible for ensuring patients receive the best quality of care. The position provides immediate guidance and supervision to staff and resolves most patient and employee issues. The manager oversees practice operations, supports an exceptional patient experience and high standards of patient care, and helps maintain workflow efficiency and profitability. The role is full-time and exempt. Duties and responsibilities may change, and the reporting structure depends on practice alignment.

Requirements

Excellent customer service skills and personal presentation.
At least 3 years of retail management or supervisory experience; optical experience is preferred.
General understanding of operations and processes, and strong business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor, and achieve productivity goals.
Ability to problem-solve, exercise sound judgment, and demonstrate attention to detail.
Understanding of optometric business processes and strategic development.
Ability to manage and prioritize multiple tasks and meet deadlines.

Nice To Haves

Optical experience.

Responsibilities

Supervise Opticians, Technicians, Patient Care Coordinators, and other staff.
Work closely with the Lead OD and other ODs to support an exceptional patient experience, high standards of patient care, and workflow efficiency.
Lead staff performance, coach, inspire, and develop employees to deliver excellent customer service; serve as a role model to the team.
Monitor practice operations and provide on-the-job training and support to team members using core philosophies.
Analyze practice financial data and recommend steps to optimize profitability.
Recruit and select high-caliber talent.
Ensure compliance relating to billing, staff behaviors, and HIPAA.
Manage products, inventory, and cost of goods.
Conduct staff evaluations, performance management, and team training.
Uphold Keplr Vision’s Core Values.
Resolve patient and employee issues and provide immediate staff guidance and supervision.