Practice Manager - Bown Crossing Health Plaza

Trinity Health•Boise, ID

4d•Onsite

About The Position

Saint Alphonsus Medical Group is hiring a Practice Manager for the Bown Crossing Health Plaza in East Boise. The Practice Manager oversees operations for the Family Medicine, Urgent Care, and Sports Medicine clinics, including management of providers. The position oversees a Lead RN, seven Physicians/APPs, six MAs, one RN, one Lead Patient Service Representative, and three Patient Service Representatives. The role has a dyad relationship with the Medical Director and carries out policies and protocols under the Medical Director’s leadership. This is a fully in-person position with no remote work. The Practice Manager is responsible for practice workflows, outcomes, customer satisfaction, and quality measures, with the goal of meeting or exceeding financial and other objectives set in cooperation with medical group leadership. The role covers leadership and management, operations, human resources, customer service, financial management, quality and compliance, business development, communication, and teamwork.

Requirements

Knowledge normally acquired through a bachelor’s degree in business or a healthcare-related field, with eight or more years of related experience, or an equivalent combination of education and experience.
At least two years of supervisor or manager experience.
Active driving privileges.

Nice To Haves

Thorough knowledge of ambulatory practice and operations and customer requirements.
Strong collaboration skills.
Solid analytical skills.
A high degree of self-initiative.

Responsibilities

Oversee operations of the Family Medicine, Urgent Care, and Sports Medicine clinics at Bown Crossing Health Plaza, including managing providers.
Oversee the clinic staff, including a Lead RN, Physicians/APPs, MAs, an RN, a Lead Patient Service Representative, and Patient Service Representatives.
Carry out policies and protocols under the Medical Director’s leadership.
Manage workflow functions, outcomes, customer satisfaction, and quality measures.
Work with medical group leadership to meet or exceed established financial and other objectives.
Manage leadership, operations, human resources, customer service, financial management, quality and compliance, business development, communication, and teamwork responsibilities.