Practice Manager, Community Health Centter

Baystate Health • Springfield, MA

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About The Position

Baystate Health is seeking an experienced Practice Manager for its Community Health Center in Springfield, Massachusetts. Reporting to the Program Director, the Practice Manager oversees daily operations across multiple practice sites and serves on the service line leadership team. The role partners with medical leadership to advance operational excellence, financial performance, employee engagement, and patient care.

The Practice Manager leads and develops staff, supports hiring and performance management, promotes a positive patient experience, and ensures consistent policies and workflows across sites. The position also manages operational improvement efforts, revenue cycle processes, and budgets. The scope includes 3 direct reports and a large multidisciplinary practice and residency program.

Requirements

• Bachelor’s degree required.
• Minimum 3–5 years of management or supervision experience in healthcare, including clinical operations.
• Broad and thorough knowledge of physician practice management and resource utilization.
• Knowledge of financial systems, budget management, reimbursement issues, and regulations.
• Excellent oral and written communication and presentation skills.
• Strong customer service skills in a high-volume setting.
• Initiative and ability to work independently.

Nice To Haves

• Outpatient experience.

Responsibilities

• Partner with physician and service line leadership to support clinical and operational goals.
• Foster a welcoming, inclusive, respectful environment for patients and staff, and build relationships across Baystate Health.
• Lead teams across multiple sites, align staff with the service line vision, advocate for employees, and maintain clear expectations and accountability.
• Oversee daily operations and standardized workflows across one or more sites, ensuring consistent implementation of Baystate Health policies and procedures.
• Analyze operational data, identify root causes, implement improvement plans, and apply best practices to improve efficiency, quality, and outcomes.
• Prepare reports and recommendations to support leadership decision-making.
• Promote a positive patient experience, address concerns proactively, and encourage culturally competent care that respects diverse perspectives.
• Communicate clearly and professionally throughout the organization; support change initiatives and navigate difficult conversations fairly and constructively.
• Coach, mentor, and develop staff; use engagement data to create improvement plans and promote teamwork, accountability, and continuous learning.
• Participate in hiring, onboarding, performance evaluations, and merit processes; address performance issues through coaching, documentation, and corrective action.
• Partner with Human Resources on complex employee relations matters and ensure policy compliance and accurate documentation across sites.
• Manage revenue cycle and billing operations, monitor dashboards, identify revenue opportunities, and resolve discrepancies.
• Oversee co-pay collection, referrals, eligibility, registration accuracy, and charge capture.
• Monitor budgets, analyze variances, and contribute to budget development.

Benefits

• Excellent compensation.
• High-quality, low-cost medical, dental, and vision insurance.
• Continuing education support and reimbursement.
• 403(b) retirement plan with company match and annual company contribution increases based on years of service.
• Reimbursement for wellbeing activities, including gym membership and equipment, personal trainer, and massage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager