Practice Manager - Bown Crossing Health Plaza

Trinity Health•Boise, ID

3d•Onsite

About The Position

Saint Alphonsus Medical Group is hiring a compassionate and collaborative Practice Manager for the Bown Crossing Health Plaza in East Boise. The manager oversees operations for the Family Medicine, Urgent Care, and Sports Medicine clinics, including management of providers. The position oversees a Lead RN, 7 Physicians/APPs, 6 MAs, 1 RN, 1 Lead Patient Service Representative, and 3 Patient Service Representatives. The manager works in a dyad relationship with the Medical Director and carries out policies and protocols under the Medical Director’s lead. This is a fully in-person role and cannot be performed remotely. The Practice Manager is responsible for practice workflow functions, outcomes, customer satisfaction, and quality measures, with the goal of meeting or exceeding financial and other objectives established in cooperation with medical group leadership. The role encompasses leadership and management, operations, human resource management, customer service, financial management, quality and compliance, business development, and communication and teamwork.

Requirements

Bachelor’s degree in business or a healthcare-related field, with 8 or more years of related experience, or an equivalent combination of education and experience.
At least 2 years of supervisor or manager experience.
Active driving privileges.
Thorough knowledge of ambulatory practice and operations and customer requirements.
Strong collaboration skills, solid analytical skills, and a high degree of self-initiative.

Responsibilities

Oversee operations of the Family Medicine, Urgent Care, and Sports Medicine clinics at Bown Crossing Health Plaza, including managing providers.
Oversee a Lead RN, 7 Physicians/APPs, 6 MAs, 1 RN, 1 Lead Patient Service Representative, and 3 Patient Service Representatives.
Work in a dyad relationship with the Medical Director and carry out policies and protocols under the Medical Director’s lead.
Manage practice workflow functions, outcomes, customer satisfaction, and quality measures.
Work with medical group leadership to meet or exceed established financial and other objectives.
Manage leadership and operations, human resources, customer service, finances, quality and compliance, business development, communication, and teamwork.