Practice Manager

Upperline Health•Vero Beach, FL

About The Position

Upperline Health is a multispecialty care group focused on comprehensive, whole-person care in specialty settings. Practice Managers lead the operations and business success of the largest and busiest clinics in their markets. The Practice Manager will manage the Vero Beach Clinic and collaborate with regional leadership, clinic leads, providers, central teams, and the broader care team to address operational issues and implement organizational initiatives. This is a fast-paced role involving multiple stakeholders.

Requirements

Direct management experience overseeing a clinic team.
Proven experience leading and influencing a diverse group of stakeholders.
Demonstrable success leading initiatives, establishing and achieving goals, and motivating a team.
Excellent computer skills and strong knowledge of medical terminology.
Effective communication skills, including excellent grammar and interpersonal skills.
Ability to thrive in a fast-paced, collaborative environment.
Exceptional customer service skills.
Reliable transportation is required.

Nice To Haves

Healthcare management experience is preferred.
Previous experience working with an EMR; athenahealth EMR is a plus.

Responsibilities

Lead execution of in-clinic operational initiatives, coordinating clinics and doctors with central and regional leadership and the broader care team.
Own clinic P&L and performance against fee-for-service and value-based care KPIs, including visits, charges, patient enrollment and engagement, and admits per thousand; oversee staffing and supply ordering.
Build effective teams in partnership with providers and clinic staff, including recruiting and hiring non-provider clinical roles, performance management, supporting employee and doctor experience, and minimizing turnover.
Ensure daily clinic coverage and appropriate staffing.
Manage clinic referral conversion, monitor physician schedule templates, and ensure adherence to scheduling cadence for high-risk patients.
Resolve operational problems promptly and respond quickly to providers, clinic staff, and other care team members.
Lead local outreach, develop relationships with primary care physicians and other referring providers, and generate clinic referrals.
Maintain a positive clinic culture and build trust and respect within the clinic.
Make timely, high-quality decisions.
Provide regular data reporting to operational leadership.
Perform other related duties as deemed necessary by Upperline Health.