Practice Manager
About The Position
The Practice Manager provides management and administrative support to physician practice sites, working closely with the Lead Physician and other practice providers to develop business strategies, formulate budgets, and oversee daily operations. The role plans, coordinates, directs, and supervises financial, operational, and personnel activities in accordance with Medical Group and Rochester Regional Health System policies. The Practice Manager upholds patient rights, leads staff, demonstrates leadership competencies, delivers superior customer service, and communicates and models the system’s mission and values. The position oversees daily practice operations, financial performance and budget adherence, staff recruitment and management, workflows, facility standards, regulatory compliance, patient-centered care processes, and accurate practice data and billing activities. The role supports the health system’s vision and strategic plan and identifies operational problems and appropriate resolutions. Other duties may be assigned.
Requirements
- At least 2 years of administrative leadership experience; a combination of education and experience may be considered.
- Demonstrated communication and analytical skills.
- Professional billing experience.
- Proficiency in Microsoft Excel.
- Financial management experience or skills.
- Personnel management experience or skills.
- Team-building and appropriate interpersonal skills.
Nice To Haves
- At least 3 years of relevant work experience in a practice setting.
- Associate’s or bachelor’s degree in Business or a related field, or an equivalent combination of education and work experience.
Responsibilities
- Manage daily operations at physician practice sites using available tools and reports to support improvement and compliance.
- Oversee practice financial operations, review monthly financial performance, identify opportunities for improvement, and develop and implement plans to meet budget.
- Participate in annual budget development and ensure adherence to the budget and applicable fiscal standards, including volume, payer mix, fees, productivity, coding, labor, occupancy, and clinical supply costs.
- In conjunction with Human Resources, participate in recruiting, hiring, coaching, mentoring, and terminating non-physician staff.
- Provide management, guidance, and training to staff in daily practice operations; perform subordinate staff duties when necessary to maintain operations.
- Motivate staff and organize daily departmental activities; manage staffing and practice plans with providers to improve efficiency and cost-effectiveness.
- Maintain standardized workflows and Medical Group best practices.
- Ensure practice facilities meet Rochester Regional Health System standards, applicable safety requirements, and customer-satisfaction expectations.
- Support Rochester Regional Health System’s vision and strategic plan and foster an engaged culture that supports improvement.
- Understand, communicate, and ensure compliance with applicable patient and employee safety requirements, regulatory and accreditation requirements, and system processes, including NYS Department of Health, The Joint Commission, and OSHA requirements.
- Work with the Lead/Managing Physician to facilitate compliant workflows and patient-centered care, including Patient Centered Medical Home, Population Health Management, Meaningful Use, patient complaints, quality assurance measures, and organizational policies.
- Ensure accurate and timely entry of demographic, coding, statistical, and month-end data; supervise charge entry, edit corrections, patient registration, and over-the-counter transactions.
- Identify problems and develop alternatives or resolutions after analyzing relevant information.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
