Practice Manager

Keplr Vision•Las Vegas, NV

19d

About The Position

The Practice Manager is responsible for ensuring patients receive high-quality care and for resolving most patient and employee issues. The role provides immediate guidance and supervision to staff and works closely with the Lead OD and other ODs to support an exceptional patient experience, high standards of care, and efficient workflows. The Practice Manager oversees practice operations, develops and supports staff, and helps optimize the practice’s financial performance. The role also manages hiring, compliance, products, inventory, and cost of goods. Duties and responsibilities may change at any time. Depending on practice alignment, the position reports to the Lead OD, Director of Operations, or Area Manager.

Requirements

Excellent customer service skills and professional personal presentation.
Optical experience preferred, or at least 2 years of retail management or supervisory experience.
General understanding of operations and processes, with strong business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor, and achieve productivity goals.
Ability to problem-solve, exercise sound judgment, and maintain close attention to detail.
Understanding of optometric business processes and strategic development.
Ability to handle and prioritize multiple tasks and meet deadlines.

Nice To Haves

Optical experience.

Responsibilities

Supervise Opticians, Technicians, Patient Care Coordinators, and other staff.
Work with the Lead OD to ensure an exceptional patient experience and with ODs to maintain high standards of patient care and workflow efficiency.
Lead, coach, inspire, and develop staff to deliver outstanding customer service, serving as a role model for the team.
Resolve most patient and employee issues and provide immediate guidance and supervision to staff.
Monitor practice operations and provide on-the-job training and support using the organization’s core philosophies.
Analyze practice financial data and recommend actions to optimize profitability.
Recruit and select high-caliber talent.
Ensure compliance with billing requirements, staff behaviors, and HIPAA.
Manage products, inventory, and cost of goods.
Conduct staff evaluations, performance management, and team training.
Uphold Keplr Vision’s Core Values.