Practice Manager

Spire Orthopedic Partners•Warwick, RI

3d•$76,500 - $114,800•Onsite

About The Position

The Practice Manager oversees the administrative and business operations of the clinical office and serves as an essential link in a team-based approach to patient care and an exceptional patient experience. The role emphasizes personalized care and improving the patient/provider relationship while helping patients overcome barriers to healthcare. The manager provides operational guidance, oversees staff and provider support, coordinates practice finances and growth, and ensures effective clinic workflows, facilities, and compliance.

Requirements

Excellent computer skills, including familiarity with EMR systems, practice management systems, Microsoft Office (including Outlook, Word, Excel, and Calendar), phone software, and check-in software.
Supervisory skills and ability to provide day-to-day operational guidance.
Familiarity with and follow-through on HIPAA compliance.
Attention to detail, initiative, and ability to address critical issues, problems, and tasks.
Friendly, patient-oriented service and commitment to Ortho Rhode Island's mission and vision.
Strong teamwork, organizational, and communication skills.
Ability to follow processes while identifying opportunities for innovation and improvement.
Critical thinking, deliberate decision-making, and assertiveness.
Ability to work at a fast pace while demonstrating patience with patients.
Experience with electronic medical records.
Any combination of education, training, and experience that demonstrates the ability to perform the duties.
Ability to travel occasionally between company locations for local day trips.

Nice To Haves

BA or BS degree preferred.
Five years of support staff and/or medical records experience preferred.

Responsibilities

Oversee physician and physician assistant teams; review month-end reports and patient satisfaction results with physicians.
Coordinate VIP patient visits and serve as a liaison between physicians, staff, patients, and the executive team.
Track physician PTO and coverage, onboard new physicians, provide provider concierge support, and track physician CME.
Maintain external relationships with referring doctors, hospitals, vendors, and primary care providers; monitor referral relationships and metrics.
Monitor key performance indicators, report incidents, address patient concerns, and monitor and respond to Birdeye feedback.
Oversee facilities, cleaning services, vendors, building keys, maintenance, office supplies, and equipment.
Review practice financials, develop and manage the annual budget, and review profit-and-loss information.
Manage call payment breakdowns, credit card receipts, petty cash, accounts payable submissions, physician expense checks, bank reconciliations, daily deposits, and related reporting.
Oversee practice metrics and coordinate growth with neighborhood practice groups while maintaining positive in-network relationships.
Ensure support staff coverage during regular business hours and act as a visible leader in the clinic.
Interview and select candidates, participate in employee reviews, initiate coaching and counseling, and develop an effective team.
Complete site payroll and collaborate with system managers to improve workflows and patient satisfaction.
Monitor patient and staff areas for safety, resources, and equipment; communicate and implement policies and procedures.
Serve as a liaison during audits and facility or vendor tours; schedule cleaning and request maintenance as needed.
Maintain confidentiality and comply with HIPAA and OSHA regulations.
Coordinate efficient practice operations, participate in committees and work teams as requested, and complete special projects and other duties.