Practice Manager

SB Clinical Practice Management•Town of Brookhaven, NY

13d•$98,907 - $113,448•Onsite

About The Position

The Practice Manager is an administrative supervisory role responsible for the daily and overall operations of Stony Brook Ambulatory Sites. The position oversees and coordinates administrative functions, plans and supports site development, and ensures consistency across sites. The Practice Manager works closely with the Nurse Manager and clinical staff, monitors provider templates and patient scheduling to maximize capacity with current resources, supports effective communication among team members, and participates in revenue cycle functions, quality initiatives, and service initiatives. The role supervises administrative support staff and coordinates with the Ambulatory Nurse Manager and Medical Director to improve patient care services and patient flow. It also supports patient-centered medical home activities, regulatory compliance, EHR quality programs, and special projects. The role is based in Stony Brook, New York, and is full-time, Monday through Friday, from 8:30 AM to 5:00 PM.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Finance, or a related field.
Five years of progressive management experience in an ambulatory care setting or a related field.
Human Resources experience.
Excellent verbal and written communication skills.
Knowledge of public health policies and procedures and collaborative management techniques.

Nice To Haves

Working knowledge of the IDX practice management system and Cerner electronic health record system.

Responsibilities

Work with the Ambulatory Nurse Manager and Medical Director to coordinate and improve patient care services and patient flow.
Provide direction and supervision for Front Desk Receptionists, Clerks, and other administrative support staff.
Make staffing recommendations and monitor overall work productivity in collaboration with the Nurse Manager.
Develop and maintain working knowledge of Cerner to train Front Desk staff and evaluate operations.
Serve as liaison between Administration, clinical teams, and patients.
Implement EHR quality programs.
Promote positive customer service through interactions with patients, frontline staff, and supervisors, and address patient complaints.
Prepare purchase requisitions and approve and issue purchase orders in accordance with organizational policy and negotiated terms and conditions.
Order materials and services in accordance with negotiated contracts.
Manage vaccine protocols.
Assist the Administrator with special projects and reports.
Participate in the quality improvement process to ensure compliance with policies and procedures.
Ensure department and division staff comply with the Corporate Compliance Program, HIPAA regulations, and other regulatory standards, including annual physical exams, mandatory trainings, and licensing.
Support or assist with revenue cycle functions, including scheduling, insurance verification, co-pay collection, charge capture, and referral management.
Participate in activities necessary to implement the multidisciplinary patient-centered medical home approach.
Perform other duties as assigned.