Practice Manager

Kolmac•Columbia, MD

1d•Onsite

About The Position

Kolmac Integrated Behavioral Health is seeking a Practice Manager to lead daily operations at its Columbia, Maryland location and support a second site. The Practice Manager is a strategic operations partner who works with clinical leaders and the Patient Access Director to promote strong team performance, excellent customer service, and a high-performing, patient-centered environment aligned with Kolmac’s mission of evidence-based addiction and behavioral health care. The role oversees clinic operations, provider scheduling and patient access, patient concerns and service recovery, and supervision and development of non-provider staff. It also supports compliance and facility readiness, monitors financial and revenue-cycle activities, and communicates goals and operational changes to the team. The schedule is Monday through Friday, 10 a.m. to 6 p.m. Salary is up to $65,000, depending on experience.

Requirements

At least 4 years of experience in healthcare office management and direct staff supervision.
Proven experience in medical office or behavioral health practice management.
Strong interpersonal and communication skills for collaboration with clinicians, staff, and patients.
Excellent analytical and problem-solving skills.
Proficiency with healthcare software and administrative systems.
Effective leadership, motivation, and goal-setting abilities.
Sound understanding of healthcare finance and best practices.
Strong organizational and time-management skills.

Nice To Haves

Bachelor’s degree preferred but not required.

Responsibilities

Lead daily clinic operations at the Columbia location and maintain a clean, professional, and welcoming environment at both sites.
Maintain appropriate office and medical supplies and clinical equipment, and ensure clinic workflows operate efficiently and meet Kolmac standards.
Coordinate provider schedules, support provider onboarding and schedule changes, monitor appointment availability, and promote same-day access whenever possible.
Evaluate staffing and scheduling practices against patient demand and financial goals, and prepare clinics for provider transitions.
Respond to patient concerns, resolve issues in a timely manner, and participate in service recovery and continuous improvement.
Review operational reports, including patient flow and no-show rates, and implement data-informed improvements.
Supervise non-provider staff across both sites, including training, onboarding, performance management, payroll, and staffing schedules.
Identify training needs with clinical leadership and foster staff engagement, development, accountability, and collaboration.
Lead hiring, promotions, and terminations in accordance with organizational policy.
Ensure compliance with environmental, health, safety, and regulatory standards; monitor adherence to organizational policies and applicable laws.
Work with Compliance and Legal to report and manage risk, privacy, and regulatory concerns, and educate staff on compliance and emergency preparedness.
Oversee collection of copays, deductibles, and outstanding balances; monitor and report cash collections, payer mix, and accounts payable activities.
Maintain financial documentation and tracking, report daily, weekly, and monthly performance, and collaborate with centralized billing teams to support revenue-cycle effectiveness.
Lead regular team meetings and communicate goals, updates, and changes to practice operations or policies.
Provide backup to staff during peak times or absences and perform other duties as assigned to support clinic continuity and patient care.