Practice Manager - Dakota Veterinary Center - NY
About The Position
Dakota Veterinary Center in White Plains, New York, is seeking an experienced, motivated Practice Manager to oversee daily hospital operations in partnership with hospital leadership and Veterinary Innovative Partners (VIP). The role supports hospital performance and ensures the team has the resources and guidance to deliver exceptional patient care and client experiences. The Practice Manager leads and develops veterinary, support, and administrative staff; manages operational and financial performance; promotes client satisfaction and regulatory compliance; supports marketing and business development; and oversees the hospital’s facilities, equipment, supplies, and technology. The position is full-time, with an annual salary of $70,000–$90,000 based on experience and qualifications.
Requirements
- Bachelor’s degree in Business Administration, Veterinary Management, or a related field.
- Two to five years of veterinary hospital management experience preferred.
- Strong leadership, organizational, and decision-making skills.
- Excellent communication and interpersonal skills for team management and client interaction.
- Business acumen, including financial analysis, budgeting, and strategic planning.
- Proficiency in practice management software, Microsoft Office, and other relevant tools.
- Passion for animal welfare and commitment to exceptional patient care and client service.
- Ability to lift up to 40 pounds unassisted.
- Leads with integrity, builds trust, takes initiative, and enjoys helping others succeed.
Nice To Haves
- MBA or Certified Veterinary Practice Manager (CVPM) certification.
- Clinical veterinary experience.
Responsibilities
- Provide leadership, guidance, and direction to veterinary professionals, support staff, and administrative personnel.
- Foster a positive, collaborative work environment that promotes teamwork, accountability, and professional development.
- Recruit, hire, train, and evaluate staff; support engagement, retention, coaching, and development.
- Develop and execute strategic plans to improve operational efficiency, client satisfaction, and revenue growth.
- Monitor and manage financial performance, including budgeting, forecasting, and financial reporting.
- Oversee inventory management, procurement, and vendor relationships.
- Partner with regional leadership to identify operational improvements and sustainable growth opportunities.
- Maintain high standards of customer service, communication, and professionalism to ensure exceptional client experiences.
- Address client concerns and feedback promptly and effectively, pursuing continuous improvement in client satisfaction.
- Ensure compliance with veterinary regulations, industry standards, and best practices for quality of care and safety.
- Implement and maintain protocols for patient care, medical records, and administrative procedures.
- Collaborate with the marketing team on strategies to attract new clients, retain existing clients, and enhance the hospital’s reputation.
- Identify business growth opportunities, including expanded services, partnerships, and community outreach.
- Oversee maintenance and organization of the hospital’s facilities, equipment, and supplies.
- Coordinate with IT support regarding technology systems and software and hardware maintenance.
Benefits
- Health care plan (medical, dental, and vision)
- Retirement plan (401(k), IRA)
- Life insurance (basic, voluntary, and AD&D)
- Paid time off
- Paid holidays
- Short-term and long-term disability
- Training and development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets
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What This Job Offers
Job Type
Full-time
Career Level
Manager
