Practice Manager

Direct Orthopedic Care•Carrollton, TX

13d•$55,000 - $65,000

About The Position

The Practice Manager reports to the Director of Operations and leads the overall operation of a DOC clinic. The role is responsible for consistent customer service and satisfaction, monitoring revenue and expenses, maintaining a safe clinic for guests and team members, and helping ensure guests receive high-quality, efficient care. The manager provides clinic-level support, covers clinics as needed, and responds to questions and concerns with reassurance and empathy. The Practice Manager supervises, orients, and trains clinic team members; works with the Director of Operations to develop and execute clinic goals; and manages daily clinic performance, guest flow, schedules, inventory, compliance, and facility upkeep. The role requires a flexible schedule, including filling open shifts, floating to other work locations, and providing evening and weekend coverage as needed.

Requirements

Three years of experience in a medical office setting.
One year of experience supervising staff.
Working knowledge of Microsoft Word, Excel, and Outlook.
Experience using an EHR system.
A BA/BS degree or long tenure as a medical clinic lead or manager.
Proficient computer skills and familiarity with EMR programs.
Able to lift up to 50 pounds.
Available to manage the clinic as needed, including evening and weekend call rotation.
Flexible schedule, including the ability to fill open shifts, work at other locations, and assist on weekends as needed.
Demonstrates proactive leadership, models DOC values and service standards, initiates conflict resolution, listens actively, is enthusiastic, works well as part of a team, and is flexible and adaptable.

Responsibilities

Lead guest management and team member engagement to support daily clinic operations.
Cover clinics and provide additional support to clinic team members as needed.
Supervise, orient, and train clinic team members on DOC values, EMR use, the Platinum process, and office protocols.
Work with the Director of Operations to develop, communicate, and execute clinic goals and objectives, including revenue, expenses, performance, operations, retention, and engagement.
Recommend improvements to clinic flow and processes and work with the Director of Operations to implement changes.
Manage daily clinic operations, including individual and team performance and guest and visitor issues.
Provide performance feedback, recognize strong performance, mentor potential promotion candidates, and escalate larger issues to the Director of Operations.
Monitor guest flow, keep guests informed, reduce wait times, act on Web Check-In information, and coordinate efforts to provide quality care and services.
Maintain interior and exterior clinic areas and work with vendors on signage, clinic appearance, and key-control items.
Ensure compliance, including clinic opening and closing, incident reports, audits, reviews, surveys, and safety precautions.
Manage clinic inventory.
Maintain team schedules, approve timecards and PTO requests, and coordinate PRN team member schedules with other clinic managers.
Ensure x-ray room compliance with state guidelines.
Collaborate with the Director of Operations to develop and implement efficiencies.
Participate in call rotation with other clinic managers for evening and weekend coverage, fill open shifts, float to other work locations, and assist on weekends as needed.