Practice Manager

Benevis•Fort Wayne, IN

20d

About The Position

The Practice Manager oversees the implementation and management of the office’s general dentistry, orthodontics, and expanded services business lines. The role manages daily office functions and growth initiatives, assists with staff training, maintains relationships with doctors, and works with the Director of Operations to ensure operational excellence. The position is performed in a non-clinical office environment. Extended hours may be needed during peak periods, and hours may change to meet business needs. The organization values teamwork, mutual respect, and cooperation and prohibits unlawful discrimination and harassment.

Requirements

At least 3 years of dental office experience.
High school diploma or GED.
Microsoft Office computer skills.
Understanding of commercial insurance or Medicaid billing.
Compassion and a high level of service for patients, parents, and staff.
Integrity and commitment to doing the right thing.
Financial acumen.
Team-building, employee relations, organizational, and staff development skills.
Strong interpersonal and communication skills.
Analytical and problem-solving abilities.
Ability to read and interpret reports and write reports and business correspondence.
Ability to organize work, manage multiple tasks, and consistently meet deadlines.
High degree of initiative, accountability, and independent judgment.
Ability to communicate and exchange information effectively with staff, supervisors, and other internal clients.
Ability to operate a computer, keyboard, and standard office equipment.

Nice To Haves

One year of dental office management experience.
Bachelor’s degree.
Track record of superior performance in growing both the top and bottom line.

Responsibilities

Ensure the office provides high-quality, compassionate care across general dentistry, orthodontics, and additional services.
Oversee daily office operations and manage staff members.
Manage processes and best practices to support scheduling and show-rate expectations.
Maintain the office’s operational readiness, appearance, and presentation.
Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
Use PowerBI and financial analytics to support business decisions.
Ensure adequate staffing by interviewing and selecting candidates aligned with patient schedules.
Foster team member satisfaction and retention through communication, recognition, teamwork, and employee relations practices.
Identify training needs and implement staff development initiatives that support company and individual objectives.
Provide concierge-style support to specialty doctors and independent contractors in support of Expanded Services and Orthodontics initiatives.
Comply with government regulations and company policies.
Track and monitor collections and follow up with patients as needed.
Solicit patient referrals after treatment and track satisfaction with care provided.
Explain treatment costs, insurance coverage, and financing options to support treatment acceptance.
Explain, promote, and follow company payment policies and procedures.
Support local marketing by participating in community affairs and events, including school screenings and board member meetings, to promote a positive image of the company.