Practice Manager

EPIC Health System•Warren, MI

1d•Onsite

About The Position

EPIC Health is recruiting a Practice Manager to help establish and lead its new Warren, Michigan operations as the organization expands. The clinic launch is anticipated around December/January 2026/2027. This is an on-site leadership role responsible for the overall operational success of a primary care practice, balancing patient care, quality, staffing, financial performance, and growth. The Practice Manager will lead daily clinic operations, improve patient flow and provider productivity, monitor performance metrics, and implement sustainable workflow improvements. The role also oversees recruitment and development of clinical and administrative staff, patient experience, clinic financial operations, compliance and survey readiness, and continuous improvement initiatives. The manager collaborates with providers and corporate and shared-service teams to support clinic performance and organizational projects. Background checks are required.

Requirements

At least 3 years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
Demonstrated success leading clinical and administrative teams.
Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
Strong understanding of operational metrics, provider productivity, and workflow optimization.
Experience implementing process improvements and driving operational change.
Excellent leadership, coaching, conflict resolution, and decision-making skills.
Strong communication, organizational, and problem-solving abilities.
Proficiency with Electronic Health Records (EHRs) and Microsoft Office.
Ability to complete a required background check.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Experience with Athenahealth EHR.
Experience leading high-volume, multi-provider practices.
Lean, Six Sigma, or Continuous Improvement experience.

Responsibilities

Lead the day-to-day operations of a busy primary care practice and ensure efficient patient flow, provider productivity, and operational consistency.
Monitor key performance indicators and implement action plans to improve clinic performance.
Identify operational bottlenecks and implement sustainable process improvements.
Ensure clinic readiness, staffing, supplies, equipment, and workflows support high-quality patient care.
Drive accountability for operational excellence, patient satisfaction, and financial performance.
Recruit, interview, onboard, coach, and retain clinical and administrative staff.
Conduct performance reviews, coaching sessions, and development planning; mentor supervisors, leads, and future leaders.
Foster accountability, teamwork, professionalism, and continuous improvement.
Manage staffing schedules, attendance, productivity, and performance expectations.
Promote an exceptional patient experience, resolve patient concerns, monitor satisfaction trends, and implement improvements.
Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.
Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.
Support practice growth through capacity planning, schedule optimization, and patient access initiatives.
Drive clinic goals related to quality, volume, revenue, and profitability.
Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies; maintain survey readiness and support regulatory audits.
Monitor documentation quality, safety standards, and operational compliance, and address issues proactively.
Lead operational initiatives and process improvements to improve workflows, reduce waste, and increase efficiency.
Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.
Use data and reporting to make informed operational decisions.
Partner with providers, Business Administrators, Operations leadership, Clinical leadership, Revenue Cycle, Human Resources, and other shared services.