Practice Manager

Juniper Services•Boise, ID

21d•Onsite

About The Position

Value Dental Boise is seeking a results-driven Dental Practice Manager to oversee the daily operations of a dental office. The role combines administrative leadership, financial management, and team coordination to support efficient workflow, excellent patient care, regulatory compliance, and a productive, patient-focused environment. The manager will help optimize operations, improve patient satisfaction and revenue cycles, develop staff, and maintain high standards of care and efficiency.

Requirements

Minimum of 3–5 years of experience in dental or medical office management.
Strong leadership, communication, and organizational skills.
Proficiency in dental practice management software.
Knowledge of dental billing, insurance, and compliance regulations.
Leadership and team management skills.
Financial acumen.
Problem-solving and decision-making skills.
Customer service excellence.
Attention to detail.
Adaptability and time management.

Nice To Haves

Bachelor’s degree in business administration, healthcare management, or a related field (preferred).
Experience with Dentrix, Eaglesoft, or Open Dental.

Responsibilities

Oversee daily office operations, including scheduling, patient flow, and front desk activities.
Maintain accurate patient records and ensure compliance with privacy laws such as HIPAA.
Implement and update office policies, procedures, and protocols.
Manage office supplies, equipment maintenance, and vendor relationships.
Monitor and manage budgets, expenses, and financial performance.
Oversee billing, collections, and insurance claim processing.
Prepare financial reports and assist with forecasting and cost control.
Ensure accurate fee schedules and coding compliance.
Recruit, train, and supervise administrative and clinical staff.
Conduct performance evaluations and provide coaching or disciplinary action as needed.
Foster a positive, collaborative, and professional work environment.
Schedule staff shifts and manage time-off requests to ensure adequate coverage.
Ensure a high standard of patient service and satisfaction.
Address patient concerns, complaints, and feedback promptly and professionally.
Oversee patient communication, including appointment reminders and follow-ups.
Promote patient retention and referral programs.
Ensure compliance with OSHA, HIPAA, and other regulatory standards.
Maintain accurate documentation for audits and inspections.
Support infection control and safety protocols.
Coordinate continuing education and training for staff.
Develop and implement marketing strategies to attract new patients.
Manage the practice’s online presence, including its website and social media.
Track and analyze patient growth and retention metrics.
Collaborate with the dentist(s) to identify opportunities for service expansion.