Practice Manager

CVS Health • Winston-Salem, NC

5d • $46,988 - $102,000 • Onsite

About The Position

The Practice Manager leads and manages daily operations at a single Oak Street Health primary care clinic in accordance with company values and standards. The role supervises clinical and non-clinical team members, supports operational initiatives, and guides the team toward patient satisfaction and clinical outcomes measured through various metrics. The Practice Manager reports to the Regional Director of Operations and has opportunities for advancement.

The manager oversees and develops a multidisciplinary team of 15 or more staff, promotes an engaged and collaborative workplace, and ensures clinic operations run safely and smoothly. Responsibilities include maintaining staffing coverage, following standard operating procedures, supporting patient experience and clinical outcome goals, implementing operational initiatives, and ensuring efficient patient scheduling. The manager also oversees clinic and community areas, partners with Facilities on building issues, coordinates prompt responses with third-party vendors, and uses company software, reporting systems, and electronic health records.

Working with the Center Medical Director and Associate Outreach Manager as a leadership triad, the Practice Manager supports collaborative decisions that promote clinic profitability while serving patients and staff. The position requires availability during clinic operational hours, Monday through Friday, 8 a.m. to 5 p.m., and flexibility for evening hours to support business and emergency needs.

Requirements

• At least 2 years of supervisory experience in a clinical setting.
• Availability to work all clinic operational hours, Monday through Friday, 8 a.m. to 5 p.m.
• Ability to work flexible evening hours to support business and emergency needs.
• Positive, welcoming attitude and compassion for patients and staff.
• Strong problem-solving skills and desire to find solutions that benefit clinic operations, staff, and patients.
• Ability to make independent decisions, adapt to situations, and balance priorities based on clinic needs.
• Passion for mentorship and team development.
• Proficient technology skills, including prior use of electronic health record systems.
• Ability to handle confidential information respectfully and discreetly.
• Knowledge of HIPAA regulations and ability to ensure individual and team compliance with laws and regulations protecting patient information.
• US work authorization.

Nice To Haves

• Bachelor's or master's degree in a related field.
• Demonstrated success driving teams toward achievement of metrics.
• Experience with Google Suite and/or Microsoft Office.
• Prior clinical-role experience, such as front desk, referrals, authorizations, or medical assistant work.
• Fluency in another language is a plus for connecting with diverse patient communities.

Responsibilities

• Hire, train, supervise, coach, mentor, and manage a multidisciplinary team of 15 or more clinical and non-clinical staff.
• Promote team engagement and a positive workplace, and model company values and service behaviors.
• Ensure daily clinic operations run smoothly and safely, including adequate staffing, coverage for call-offs and scheduled paid time off, and adherence to standard operating procedures.
• Provide an unmatched patient experience and conduct service recovery as needed.
• Ensure standard meetings, huddles, and preventive-care best practices are followed.
• Support clinical and service teams in meeting patient experience, clinical outcome, and team member experience metrics.
• Lead implementation of in-clinic operational initiatives and train the team on new processes and workflows.
• Ensure patient scheduling processes are executed efficiently.
• Oversee clinical and community areas and partner with Facilities to address building-related issues.
• Coordinate prompt responses to third-party vendors, including alarm monitoring providers, to support clinic safety and security.
• Use company software, reporting systems, and electronic health records to share information and maintain accuracy.
• Lead a collaborative, patient-centric center culture oriented toward positive results for patients.
• Partner with the Center Medical Director and Associate Outreach Manager to make collaborative decisions that support clinic profitability and the interests of patients and staff.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed