Practice Manager

Chewy•Jacksonville, FL

16d

About The Position

Chewy Vet Care is seeking a full-time Practice Manager to join its Healthcare Practice Team. The role supports veterinary practice operations in a customer- and team-member-centric environment, working with regional and corporate leadership to support and develop the practice team. The Practice Manager oversees operational performance, staff coordination, inventory, client experience, clinic and equipment maintenance, and compliance with applicable laws and Chewy Vet Care policies. The position may require some travel.

Requirements

At least 3 years of experience as a Practice Manager in a practice.
Experience mentoring and leading others.
Ability to connect with clients and demonstrate empathy and compassion.
Ability to manage conflict resolution.
Excellent verbal and written communication, observational, and analytical skills.
Ability to thrive in a fast-paced, self-starter environment.
Ability to meet the qualifications for the CVPM designation.
Stand or walk up to 80% per shift; frequently lift 50–70 pounds using an optional team lift; occasionally lift more than 70 pounds using a team lift; and stand, push, pull, carry, squat, and kneel.

Nice To Haves

Successful completion of the CVPM program and current certification.
Two years of supervised experience with veterinary radiation machines.

Responsibilities

Support paraprofessional staff in implementing policies and procedures, using integrated technology, and managing practice operations.
Work with regional and corporate leadership to support and continuously develop the practice team.
Oversee staff operational performance and coordinate team work schedules.
Conduct staff reviews, address team members’ concerns, and mentor them in career development.
Lead inventory cycle counts and fulfill inventory requests.
Engage with clients to support their experience and resolve conflicts or complaints.
Ensure equipment and the clinic are well maintained and OSHA guidelines are followed.
Guide the team in following Standard Operating Procedures (SOPs) and Standards of Care (SOC), and review SOPs and practice metrics to help improve performance.
Communicate clearly and respectfully with clients and team members.
Serve as a PIMS administrative super-user and assist team members with the technology.
Responsibly manage the practice’s pharmacy holdings.
Participate in self-development courses and required Chewy Vet Care compliance training.
Perform related duties and assignments as directed by management.
Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.