Practice Manager

AmeriVet•Pagosa Springs, CO

33d•Onsite

About The Position

Elk Park Animal Hospital is seeking a Practice Manager for their veterinary practice in Pagosa Springs, Colorado. The Practice Manager will oversee daily operations, ensuring efficient and high-quality patient care, outstanding client service, and smooth business operations. This role involves managing administrative, financial, and human resources functions, fostering a positive work environment, and driving growth and operational excellence to meet financial and operational goals.

Requirements

Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
Demonstrated experience in P&L management and financial analysis is preferred.

Nice To Haves

CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.

Responsibilities

Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
Manage staff recruitment, record-keeping, onboarding, training, and performance management.
Develop and optimize staff schedules to ensure adequate coverage and stay within labor cost budgets.
Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered.
Oversee the practice’s financial operations, including budgeting, billing, and expense management.
Collaborate with key partners to set and achieve financial goals.
Ensure accurate and timely billing and payments, and monitor accounts receivables and collection processes.
Lead and coach the team to build meaningful connections with clients by providing exceptional customer service.
Monitor client reviews to address inquiries and feedback promptly and professionally.
Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
Implement and refine practice policies and procedures to improve efficiency and effectiveness.
Execute marketing strategies to attract new clients and retain current ones.
Oversee social media, website content, and other marketing materials.
Expand the hospital’s presence in the community through events, promotions, and outreach programs.
Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws.
Oversee the practice’s record-keeping and client/patient databases for accuracy and confidentiality.
Ensure the practice complies with OSHA requirements related to workplace safety.
Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes.
Train staff to effectively utilize practice technology and partner with IT support to address needs.