Practice Manager

EPIC Health System•Sunrise, FL

1d•Onsite

About The Position

EPIC Health is seeking an experienced Practice Manager to lead the overall operations of a busy primary care practice in Sunrise, Florida. This is an on-site, full-time leadership role focused on operational excellence, team development, patient experience, financial performance, quality, and clinic growth. The manager is responsible for ensuring the practice operates efficiently and consistently while building a culture of accountability, teamwork, and continuous improvement. The role oversees daily clinic operations, patient flow, provider productivity, staffing, supplies, equipment, and workflows. It also includes recruiting and developing clinical and administrative staff; managing patient concerns and satisfaction; overseeing clinic financial operations and budgets; supporting access and growth initiatives; and ensuring compliance with HIPAA, OSHA, CLIA, and organizational policies. The Practice Manager uses performance data to guide decisions, leads process improvements, and collaborates with providers and corporate and shared-service teams. Candidates should have at least three years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting, with demonstrated success leading teams and managing clinic operations and financial performance. A bachelor's degree, Athenahealth experience, high-volume or multi-provider practice experience, and Lean, Six Sigma, or continuous improvement experience are preferred. Background checks are required.

Requirements

At least 3 years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
Demonstrated success leading clinical and administrative teams.
Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
Strong understanding of operational metrics, provider productivity, and workflow optimization.
Experience implementing process improvements and driving operational change.
Excellent leadership, coaching, conflict resolution, and decision-making skills.
Strong communication, organizational, and problem-solving abilities.
Proficiency with Electronic Health Records (EHRs) and Microsoft Office.
Background check required.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Experience with Athenahealth EHR.
Experience leading high-volume, multi-provider practices.
Lean, Six Sigma, or Continuous Improvement experience.

Responsibilities

Lead day-to-day operations of a busy primary care practice.
Ensure efficient patient flow, provider productivity, operational consistency, and clinic readiness.
Monitor key performance indicators and implement action plans to improve performance.
Identify operational bottlenecks and implement sustainable process improvements.
Ensure staffing, supplies, equipment, and workflows support high-quality patient care.
Drive accountability for operational excellence, patient satisfaction, and financial performance.
Recruit, interview, onboard, coach, and retain clinical and administrative staff.
Conduct performance reviews, coaching sessions, and development planning.
Foster accountability, teamwork, professionalism, and continuous improvement; mentor supervisors, leads, and future leaders.
Manage staffing schedules, attendance, productivity, and performance expectations.
Promote an exceptional patient experience, resolve concerns, monitor satisfaction trends, and implement improvements.
Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.
Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.
Support practice growth through capacity planning, schedule optimization, and patient access initiatives.
Drive clinic goals related to quality, volume, revenue, and profitability.
Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies; maintain survey readiness and support regulatory audits.
Monitor documentation quality, safety standards, and operational compliance, and address issues proactively.
Lead operational initiatives and process improvements to improve workflows, reduce waste, and increase efficiency.
Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.
Use data and reporting to make informed operational decisions.
Partner with providers, Business Administrators, Operations and Clinical leadership, Revenue Cycle, Human Resources, and shared services.
Serve as the operational leader responsible for the overall success of the practice.