Practice Manager - 34th St CHC

Clinica Sierra Vista•Bakersfield, CA

5d•$99,840 - $134,358

About The Position

The Practice Manager, in collaboration with the Associate Director/Chief Administrative Officer, is responsible for the day-to-day operations of one or more health centers and serves as the onsite representative of administration. The role focuses on implementing best practices, managing practice and operating budgets, and supporting culture transformation to improve health outcomes and patient experience. The Practice Manager ensures operational efficiency, manages resources, and drives continuous improvement through staff development, process optimization, and compliance with regulatory standards. The role oversees daily operations, staffing, scheduling, payroll, patient service, and operational reporting. It also supports compliance with organizational policies and applicable local, state, and federal requirements, including FQHC and HRSA standards. The Practice Manager works with providers and other stakeholders to improve operations, patient retention, appointment availability, and the overall patient experience. Other duties may be assigned by the Chief Administrative Officer.

Requirements

One year of experience as a Practice Manager or equivalent is required.
Three years of supervisory experience in a healthcare setting.
Proven leadership qualities.
Adherence to Clinica Sierra Vista employee health and immunization requirements or a valid exemption request.
Proficiency with computer applications including Excel, Word, Outlook, Teams, EPIC, and PDF.
Strong organizational skills and predictable attendance.

Nice To Haves

Bachelor’s degree in business or health management from an accredited four-year institution preferred; equivalent experience and education in a healthcare setting will be considered.

Responsibilities

Oversee daily operations of one large or two practices and/or a specialty patient care program, including practice and operating budgets, appointment scheduling, billing procedures, and the Joint Commission environment of care.
Assign and delegate tasks, conduct Huddle meetings, and ensure adherence to Leader Standard of Work.
Interview, select, and train new staff; conduct employee reviews; and provide constructive feedback to enhance team performance.
Work with providers to enhance patient service, address open encounters, and promote patient-centered care.
Develop and recommend programs to improve office operations, patient retention, and appointment availability.
Ensure compliance with quality improvement guidelines, applicable laws, and Clinica Sierra Vista policies; collaborate to meet Uniform Data System, FQHC, and HRSA requirements.
Create, manage, and communicate reference guides, standard work, and policies related to provider staff.
Maintain an office environment that supports optimal patient care and customer service.
Monitor and analyze health center efficiency using reports and dashboards, and ensure timely and accurate reporting of objectives.
Determine and maintain efficient staffing levels and create monthly work schedules.
Ensure policies and procedures align with local, state, and federal laws.
Ensure accurate payroll, review and validate employee timesheets, and manage time-off requests.
Provide excellent internal and external customer service and demonstrate professionalism with patients, providers, and employees.
Interpret and validate data findings, apply sound judgment in decision-making, and support continuous improvement in health center operations.
Serve as a team leader, engage positively with providers and other stakeholders, and work independently to achieve goals.
Maintain predictable attendance, reliability, punctuality, and strong organizational skills; perform other duties as assigned by the Chief Administrative Officer.