Store Manager- Pandora @ 34th St Herald Square

Pandora • New York, NY

3d

About The Position

The Store Manager is responsible for leading a Pandora store, representing the brand and creating exceptional customer experiences. The role combines time on the sales floor with coaching and managing Assistant Store Managers, Sales Leads, and Sales Associates to drive sales and deliver store performance. The Store Manager oversees talent, brand presentation, operations, and the fan experience, including implementing visual merchandising directives, maintaining efficient operational processes, and developing the team. The role also includes recruiting for seasonal and core positions and partnering with the Divisional Sales Manager and Human Resource team to address performance issues and policy violations. Other duties may be assigned. An assessment will be emailed after an application is submitted.

Requirements

• At least 3–5 years of experience as a Store Manager in a high-performance selling environment.
• Strong written and verbal communication skills.
• Ability to connect with people at all levels of the organization.
• Business acumen and analytical thinking focused on delivering positive results.
• Skills in recruiting, retaining, and developing teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point-of-sale systems.
• At least 18 years of age and able to provide proof of identity and eligibility to work.
• Flexible availability for nights, weekends, and holidays.
• Ability to stand for extended periods, lift more than 50 pounds, and arrive at work on time.

Responsibilities

• Lead by example as a Pandora brand ambassador and deliver exceptional customer experiences.
• Engage customers and build genuine connections to achieve individual and store sales goals.
• Meet or exceed commercial targets and key performance indicators (KPIs).
• Share product knowledge and create memorable shopping experiences that build brand loyalty.
• Coach, inspire, and manage Assistant Store Managers, Sales Leads, and Sales Associates; provide real-time feedback and guidance to support performance and KPI goals.
• Recruit, retain, and develop talent for seasonal and core roles, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resource team to identify and resolve performance issues and policy violations.
• Ensure timely implementation of visual merchandising directives and efficient operational processes.
• Support continuous talent development and succession planning.
• Perform other duties as assigned.

Benefits

• Base compensation plus bonus
• 401(k) plan
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability coverage
• Basic life and AD&D insurance
• Anniversary gift cards
• Product discounts
• Learning and development programs
• Continuous feedback
• LinkedIn Learning
• Tuition reimbursement
• Paid time off, including vacation, personal, sick, birthday, and celebration days
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed