Beauty Training Manager - Kiehl's, Herald Square
About The Position
The Beauty Training Manager at Kiehl’s in Herald Square drives sales through focused execution of My Macy’s, Omni, and Customer Experience initiatives, including Virtual Selling and sales through social media platforms. Working alongside the Sales & Customer Experience Manager, the role advances business results, leverages product knowledge, and expands team skills. The manager trains, coaches, and develops Counter Managers, Beauty Advisors, and Make-up Artists; leads new training and initiatives; and holds the team accountable. The role also oversees training, repeat-client development, merchandise presentation, and maintaining a clean, neat, organized customer shopping environment. The position includes sales-floor leadership, event planning and execution, customer experience and loyalty initiatives, team recruitment and performance management, training on application techniques and new initiatives, and communication of sales and advertising information. The manager collaborates with store leadership and colleagues to deliver counter-level events and selling initiatives, and uses colleague metrics and scheduling systems to support results, attendance, and weekend-hours compliance. Candidates with a high school degree or equivalent are encouraged to apply. The role requires 2–5 years of leadership or supervisory experience in a service-driven environment. Work schedules may include days, evenings, weekends, holidays, and sales events, according to department and company needs. Physical requirements include heavy lifting, frequent movement, standing, reaching, lifting at least 30 pounds, stooping, kneeling, crouching, and climbing ladders; the job also requires specified visual abilities.
Requirements
- High school degree or equivalent; candidates with this qualification are encouraged to apply.
- 2–5 years of experience in a leadership or supervisory position in a service-driven environment.
- Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
- Ability to work a flexible schedule that may include days, evenings, weekends, holidays, and sales events, based on department and company needs.
- Ability to meet the physical demands described, including standing for at least two consecutive hours and lifting at least 30 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Demonstrated sales leadership, including planning and leading toward sales goals through coaching and recognition.
- Event-planning and execution skills, including vendor partnerships and appointment planning.
- Ability to recruit, train, coach, and develop a team and oversee timekeeping, annual reviews, and performance management.
- Ability to train and coach colleagues on application techniques, initiatives, and client relationship-building.
- Strong communication, collaboration, organizational, and interpersonal skills; ability to adapt quickly to changing priorities and empower and develop teams.
Responsibilities
- Plan, lead, and exceed sales goals through selling-floor leadership, coaching, and recognition.
- Organize and execute events to increase business volume, including vendor partnerships and appointment planning.
- Deliver an exceptional customer experience and help establish Macy’s as a premier destination for beauty and fragrance.
- Coach Beauty Colleagues in effective selling behaviors and use of My Client to strengthen sales and customer loyalty.
- Recruit, train, coach, and develop Beauty Colleagues; oversee timekeeping, annual reviews, and performance management.
- Observe colleagues’ customer experience behaviors, ensure exceptional service, and provide feedback as needed.
- Ensure Beauty Colleagues and Counter Managers are trained on new application techniques and initiatives.
- Reinforce client relationship-building through current training, vendor training, and initiatives.
- Use colleague metrics for recognition and coaching, and develop and communicate strategies to improve sales results.
- Collaborate with the Sales & Customer Experience Manager and store team on counter events and selling initiatives.
- Communicate advertising and sales information to the team.
- Improve attendance and ensure staff compliance with weekend hours using scheduling systems.
- Motivate Beauty Advisors to encourage participation in Macy’s Loyalty program by communicating the benefits of new accounts.
- Maintain dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
