Beauty Training Manager - Kiehl's, Herald Square

Macy's•New York, NY

8d•Onsite

About The Position

The Beauty Training Manager drives sales through focused execution of My Macy’s, Omni, and Customer Experience initiatives, including Virtual Selling and sales via social media platforms. Working alongside the Sales & Customer Experience Manager, the manager advances the business, leverages product knowledge, and expands team skills. The role trains, coaches, and develops Counter Managers, Beauty Advisors, and Make-up Artists, guides them through new training and initiatives, and holds them accountable. The manager is responsible for training, building a repeat client base, elevated merchandise presentation, and maintaining a clean, neat, and organized shopping environment. They lead sales and customer experience initiatives, organize events and vendor partnerships, recruit and develop Beauty Colleagues, oversee performance and timekeeping functions, and support loyalty and client relationship building. The role also requires dependable attendance, punctuality, and fostering an environment of acceptance and respect.

Requirements

High school degree or equivalent.
2–5 years of experience in a leadership or supervisory position in a service-driven environment.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to work a flexible schedule including days, evenings, weekends, holidays, and sales events, based on department and company needs.
Ability to maintain dependable attendance and punctuality.
Ability to perform the physical demands of the role, including standing for at least two consecutive hours and lifting at least 30 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Strong sales leadership, event management, coaching, training, communication, collaboration, organizational, and interpersonal skills.
Ability to adapt quickly to changing priorities, empower and develop teams, collaborate effectively, and work as a team member.

Responsibilities

Plan, lead, and exceed sales goals through selling-floor leadership, coaching, and recognition.
Organize and execute events to boost business volume, including vendor partnerships and appointment planning.
Ensure customers receive an exceptional experience and that Macy’s stands out as a premier destination for beauty and fragrance.
Coach Beauty Colleagues in effective selling behaviors and use of My Client to strengthen sales and loyalty.
Recruit, train, coach, and develop Beauty Colleagues for a counter.
Oversee timekeeping, annual reviews, and performance management.
Observe colleagues’ customer experience behaviors and provide feedback as needed.
Ensure Beauty Colleagues and Counter Managers are trained on new application techniques and initiatives.
Coach colleagues and Counter Managers to use current training, vendor training, and initiatives to build client relationships.
Use colleague metrics for recognition and coaching, and develop and communicate strategies to improve sales results.
Collaborate with the Sales & Customer Experience Manager and Store team to lead counter events and selling initiatives.
Communicate advertising and sales information to the team.
Improve attendance and ensure staff compliance with weekend hours using scheduling systems.
Motivate Beauty Advisors to encourage participation in Macy’s Loyalty program by explaining the benefits of new accounts.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Maintain an elevated merchandise presentation and a clean, neat, and organized shopping environment.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement