Practice Manager - 34th St CHC

Clinica Sierra Vista•Bakersfield, CA

About The Position

The Practice Manager, in collaboration with the Associate Director/Chief Administrative Officer, is responsible for the day-to-day operations of one or more health centers and serves as the onsite representative of administration. The role implements best practices, manages practice and operational budgets, and supports culture transformation to improve health outcomes and patient experience. The Practice Manager ensures operational efficiency, manages resources, and drives continuous improvement through staff development, process optimization, and compliance with regulatory standards. The position oversees the operations of one large practice, two practices, and/or a specialty patient care program. It includes managing staff and schedules, budgets, patient services, office procedures, reporting, payroll, and compliance with organizational and external requirements. The manager works with providers and stakeholders to maintain a patient-centered environment and improve health center operations. Clinica Sierra Vista is a Federally Qualified Health Center serving patients from varied communities and backgrounds. The organization emphasizes patient-first care, inclusivity, respect, and equal opportunity.

Requirements

One year of experience as a Practice Manager or equivalent.
Three years of supervisory experience in a healthcare setting.
Proven leadership qualities.
Adherence to Clinica Sierra Vista employee health and immunization requirements or an approved valid exemption request.
Proficiency in computer applications, including Excel, Word, Outlook, Teams, EPIC, and PDF.

Nice To Haves

Bachelor’s degree in business or health management from an accredited four-year institution; equivalent experience and education in a healthcare setting will also be considered.

Responsibilities

Oversee daily operations of one large practice, two practices, and/or a specialty patient care program, including practice and operating budgets, appointment scheduling, billing procedures, and the Joint Commission environment of care.
Assign and delegate tasks, conduct Huddle meetings, and ensure adherence to Leader Standard of Work.
Interview, select, and train new staff; conduct employee reviews; and provide constructive feedback to improve team performance.
Work with providers to enhance patient service, address open encounters, and support a patient-centered approach to care.
Develop and recommend programs to improve office operations, patient retention, and appointment availability.
Ensure compliance with quality improvement guidelines, applicable local, state, and federal laws, and Clinica Sierra Vista policies.
Collaborate to meet regulatory requirements, including Uniform Data System, FQHC, and HRSA compliance.
Create, manage, and communicate reference guides, standard work, and policies related to Provider staff.
Maintain an office environment that supports optimal patient care and customer service.
Monitor and analyze health center efficiency using reports and dashboards, and ensure timely and accurate reporting of objectives.
Determine and maintain efficient staffing levels and create monthly work schedules.
Ensure policies and procedures align with applicable laws and regulations.
Ensure accurate payroll, review and validate employee timesheets, and manage time-off requests.
Provide excellent internal and external customer service and demonstrate professionalism in interactions with patients, providers, and employees.
Interpret and validate data findings, use sound judgment in decision-making, and support continuous improvement in health center operations.
Uphold organizational standards, including predictable attendance, strong organizational skills, and proficiency in computer applications.
Serve as a team leader, engage positively with providers and other stakeholders, and work independently to achieve goals.
Maintain reliability and punctuality in performing job responsibilities.
Perform other duties as assigned by the Chief Administrative Officer.