Practice Manager - Tazewell Pike Animal Clinic

Tazewell Pike Animal Clinic•Corryton, TN

3d•$60,000 - $75,000•Onsite

About The Position

The Practice Manager is responsible for the overall success of Tazewell Pike Animal Clinic’s daily operations, ensuring exceptional patient care, client service, and business performance. The role promotes a positive, high-performing culture aligned with VetEvolve’s values: Care First, Better Together, Grow Forward, and Own It. The Practice Manager balances empathy, accountability, and business acumen while keeping the organization’s mission and values central to decisions, communication, and strategic initiatives. The manager focuses on operational excellence and team engagement, building strong relationships across the organization and creating a cohesive, collaborative, and compassionate environment for the team and clients. The position works closely with the Regional Manager to execute regional initiatives, achieve financial and operational goals, and contribute to the broader network of hospitals. This role is also a developmental opportunity for individuals aspiring to future multi-site leadership positions.

Requirements

Minimum of 3–5 years of leadership experience in a veterinary environment.
Demonstrated success managing teams, driving operational performance, and improving client satisfaction.
Strong understanding of veterinary practice operations, financial drivers such as P&L management, budgeting, and KPI tracking, and compliance requirements.
Ability to coach, develop, and motivate diverse teams while fostering accountability, engagement, and collaboration.
Demonstrated ability to deliver exceptional client experiences and foster a consistent culture of service excellence.
Ability to manage multiple priorities in a dynamic, fast-paced environment while maintaining accuracy, organization, and sound judgment.
Strong communication and interpersonal skills, including the ability to build trust and alignment with doctors, team members, and leadership through professionalism and collaboration.
Track record of identifying challenges, evaluating options, and implementing effective solutions that improve patient care, client satisfaction, and operational outcomes.
Skill with Microsoft Office Suite and practice management software, and ability to use technology to improve efficiency and reporting accuracy.
Ability to work a flexible schedule and be available during all hours the practice is open to support hospital operations.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Comfort with sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.

Nice To Haves

Bachelor’s degree in Business Administration, Management, or a related field, or an equivalent combination of education and progressive veterinary practice management experience.
Certified Veterinary Practice Manager (CVPM) designation, or willingness to pursue certification.

Responsibilities

Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, and report regularly to the Regional Manager.
Manage hospital operations to ensure smooth, efficient, high-quality patient care and client service.
Oversee employee time and attendance, review and approve payroll hours, and submit payroll information on time.
Monitor payroll costs and compare actual results against budget, identifying opportunities for efficiency and optimization.
Coordinate accounts payable and communicate information accurately and promptly to the bookkeeper.
Manage inventory by monitoring stock levels, verifying pricing, minimizing outages, and communicating updates to the team.
Partner with the Regional Manager to align inventory performance with budget goals and vendor incentive programs.
Develop staff and doctor schedules that balance patient flow, client needs, and team workload while minimizing overtime.
Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate employees across hospital departments.
Promote teamwork, morale, engagement, and alignment with VetEvolve’s mission and values.
Oversee daily operations across front-of-house and treatment areas to support a seamless client and patient experience.
Communicate with veterinarians to improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager.
Conduct regular team and department meetings to share updates, celebrate successes, and reinforce operational and cultural goals.
Address client concerns and complaints promptly and professionally, consulting veterinarians on matters involving medical standards of care.
Execute approved local marketing initiatives and social media strategies in partnership with the Regional Manager and Marketing team.
Organize and participate in community events to build relationships, strengthen client loyalty, and raise the hospital’s local profile.
Serve as the primary contact for practice management system vendors, troubleshoot issues, and identify opportunities to improve system use and efficiency.
Monitor and maintain medical equipment to ensure it is functional, compliant, and ready for patient care.
Maintain compliance with local, state, and federal regulations and promptly address or escalate safety or licensing concerns to the Regional Manager.
Review practice performance metrics, including P&L, labor, production, and client satisfaction, with the Regional Manager; identify trends and implement corrective actions.
Collaborate with cross-functional partners to ensure hospital operations align with VetEvolve standards.
Attend at least two Practice Management Meetings or workshops annually, subject to pre-approval by the Director of Operations.
Participate in at least two VetEvolve events annually, such as conferences, CE dinners, or diligence meetings.