Practice Manager - Tazewell Pike Animal Clinic

VetEvolve•Corryton, TN

3d•$60,000 - $75,000•Onsite

About The Position

The Practice Manager is responsible for the overall success of Tazewell Pike Animal Clinic’s daily operations, ensuring exceptional patient care, client service, and business performance. The role leads a positive, high-performing culture aligned with VetEvolve’s values: Care First, Better Together, Grow Forward, and Own It. The manager balances operational excellence, team engagement, empathy, accountability, and business acumen while fostering a collaborative environment where team members and clients feel valued and pets receive high-quality care. Working closely with the Regional Manager, the Practice Manager executes regional initiatives, pursues financial and operational goals, and contributes to the broader success of VetEvolve’s hospital network. This is also a developmental position for individuals aspiring to future multi-site leadership opportunities. The role requires a flexible schedule covering all hours the practice is open, with minimal occasional regional travel.

Requirements

At least 3–5 years of leadership experience in a veterinary environment.
Demonstrated success managing teams, driving operational performance, and improving client satisfaction.
Strong understanding of veterinary practice operations, financial drivers such as P&L management, budgeting, and KPI tracking, and compliance requirements.
Ability to coach, develop, and motivate diverse teams while building accountability, engagement, and collaboration.
Experience delivering exceptional client experiences and fostering service excellence.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, organization, and sound judgment.
Strong communication and interpersonal skills, with the ability to build trust and alignment with doctors, team members, and leadership.
Ability to identify challenges, evaluate options, and implement solutions that improve patient care, client satisfaction, and operational outcomes.
Proficiency with Microsoft Office Suite and practice management software, and ability to use technology to improve efficiency and reporting accuracy.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Ability to sit, stand, walk, bend, and kneel for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.
Ability to work a flexible schedule and be available during all hours the practice is open.
Willingness to travel occasionally within the region for meetings, cross-training, or events as required or approved.

Nice To Haves

Bachelor’s degree in Business Administration, Management, or a related field; an equivalent combination of education and progressive veterinary practice management experience is also accepted.
Certified Veterinary Practice Manager (CVPM) designation, or willingness to pursue certification.

Responsibilities

Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, reporting regularly to the Regional Manager.
Manage hospital operations to ensure smooth, efficient, high-quality patient care and client service.
Oversee employee time and attendance, approve payroll hours, and ensure timely payroll submission.
Monitor payroll costs and compare actual results against budget, identifying opportunities for efficiency.
Coordinate accounts payable and communicate information accurately and promptly to the bookkeeper.
Manage inventory by monitoring stock levels and pricing, minimizing outages, and communicating updates to the team.
Work with the Regional Manager to align inventory performance with budget goals and vendor incentive programs.
Create staff and doctor schedules that balance patient flow, client needs, and workload while minimizing overtime.
Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate hospital team members.
Promote teamwork, morale, engagement, and alignment with VetEvolve’s mission and values.
Oversee front-of-house and treatment-area operations to support a seamless client and patient experience.
Communicate with veterinarians to improve medical quality and client service, facilitate doctor meetings, and share updates with the team and Regional Manager.
Conduct team and department meetings to share updates, celebrate achievements, and reinforce operational and cultural goals.
Address client concerns and complaints promptly and professionally, consulting veterinarians on medical standards-of-care matters.
Carry out approved local marketing and social media initiatives in partnership with the Regional Manager and Marketing team.
Organize and participate in community events to build relationships, client loyalty, and the hospital’s local presence.
Serve as the primary contact for practice management system vendors, troubleshoot issues, and identify opportunities to improve system use and efficiency.
Monitor and maintain medical equipment to ensure it is functional, compliant, and ready for patient care.
Maintain compliance with local, state, and federal regulations and address or escalate safety or licensing concerns to the Regional Manager.
Review practice performance metrics, including P&L, labor, production, and client satisfaction, with the Regional Manager and implement corrective actions as needed.
Collaborate with cross-functional partners to ensure hospital operations align with VetEvolve standards.
Attend at least two Practice Management Meetings or workshops per year, with pre-approval from the Director of Operations.
Participate in at least two VetEvolve events annually, such as conferences, CE dinners, or diligence meetings.