Office Manager - Animal Shelter Clinic

SPCA of Greater Cincinnati•Symmes Township, OH

About The Position

The Office Manager oversees daily administrative operations for SPCA Cincinnati’s animal shelter medical clinic, which serves shelter animals only. The role also provides veterinary assistant support during periods of lower administrative demand or when clinic needs require additional support. The position combines administrative and clinical support responsibilities to help ensure the clinic operates efficiently and provides high-quality care to shelter animals.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a veterinary clinic or animal welfare organization.
Knowledge of basic veterinary medical terminology.
Strong organizational, communication, and interpersonal skills.
Proficiency with computer systems, scheduling software, Google Drive, and Microsoft Office.
Ability to multitask, manage time, and prioritize in a busy environment.
Comfort working with animals of varying sizes, breeds, and temperaments.
Compassion for animals and commitment to shelter medicine principles.
Strong attention to detail and accuracy.
Ability to maintain confidentiality and professionalism.
Excellent problem-solving and conflict-resolution skills.
Ability to work independently and collaboratively within a team.
Flexibility to transition between administrative and clinical support responsibilities as needed.

Nice To Haves

Experience in office management.
Experience with veterinary practice management software.

Responsibilities

Manage staffing, hiring, employee scheduling, and payroll.
Order and manage inventory of medical supplies.
Enter medical records and review medical histories.
Maintain clinic equipment.
Answer phones, respond to emails, and assist visitors.
Maintain regulatory compliance for OSHA, radiology, DEA, the Pharmacy Board, the Licensing Board, and other applicable requirements.
Maintain compliance with clinic policies, recordkeeping requirements, and shelter procedures.
Assist with budgeting, reporting, and administrative projects as needed.
Coordinate communication among veterinarians, shelter staff, the foster department, volunteers, and external partners.
Assist veterinarians and veterinary technicians during appointments and treatments as needed.
Clean, disinfect, and maintain clinic equipment and workspaces.
Prepare surgical packs and supplies.
Administer medications and treatments as permitted by training, experience, and state regulations.
Maintain medical inventory and stock treatment areas.
Discuss medications and illnesses with adopters and fosters.
Handle and restrain animals during examinations and procedures, based on physical abilities and experience level.
Monitor animals before and after procedures as directed.