Practice Manager at Animal Clinic and Hospital

Animal Clinic and Hospital•Midland, TX

3d•Onsite

About The Position

The Practice Manager oversees essential business functions and supports the teams at a veterinary practice in Midland, Texas. Reporting to the Regional Director of Operations, the Practice Manager partners with the Managing Doctor (MDVM) to manage successful practice operations, maintain high client satisfaction, lead practice teams, support profitability and business growth, and protect the practice’s legacy. The role’s focus areas include practice operations, human resources, marketing, strategic planning, and IT management. Multi-site management may be possible depending on experience. The Practice Manager is expected to be a strong people manager with business acumen who enjoys leading and developing teams. The role supports engaged, productive teams that deliver high-quality patient care and exceptional client service.

Requirements

High school diploma or equivalent.
Ability to work full-time on-site and on weekends when needed.
Ability to lift patients and carry equipment weighing up to 25 pounds; assistance is required for lifting or carrying items over 25 pounds.
Knowledge of OSHA safety techniques, including the use of proper personal protective equipment.
Excellent computer skills, including Microsoft Office and office technology.
Basic math skills and ability to calculate medication dosages.
Strong communication skills.
Client service experience.

Nice To Haves

Associate degree in applied science, veterinary technology, or business.
Practice Manager Certification.

Responsibilities

Manage practice financial performance and engage teams in activities that drive revenue and growth.
Manage expenses, including pharmacy, supplies, labor, and facilities; oversee inventory and partner with the MDVM to ensure accurate pricing.
Contribute to annual budget planning, analyze performance reports, and use insights to improve results.
Direct daily veterinary practice operations to support doctors and technicians in managing their workloads.
Ensure practice technology is functioning appropriately and the practice is clean and welcoming to clients.
Manage staff scheduling and ensure patient scheduling meets the needs of clients and team members.
Manage vendor and supplier relationships for practice supplies, tools, equipment, and resources.
Oversee accurate and timely employee payroll, payroll records, regulatory compliance, inquiries, and discrepancy resolution.
Perform accounts payable duties, including invoice processing, purchase verification, discrepancy reconciliation, and recordkeeping.
Partner with the MDVM on a medical record system that meets legal standards and on adherence to operating procedures and veterinary recordkeeping requirements.
Monitor regulatory compliance, violations, dangerous situations, incidents, and required reporting; develop procedures to meet applicable requirements.
Review client feedback, identify improvement opportunities, engage with clients, and resolve concerns.
Collaborate with Heartland Marketing on practice marketing; oversee social media, community relationships, and local initiatives.
Ensure appropriate staffing and partner with Heartland Recruiting to fill open positions.
Build relationships with veterinarians, support staff, distributor representatives, and support center partners to improve practice performance and growth.
Support the practice in client reception or, if technically skilled, assist veterinarians when necessary; partner with the Heartland Support Center as needed.
Ensure team members complete annual policy reviews, compliance training, and safety training.
Maintain confidentiality and secure employee records.
Conduct annual performance evaluations and salary increases, regular staff meetings, trainings, team activities, and team check-ins.
Partner with the Regional Director of Operations and Human Resources on employee relations, company policies, and labor law matters.
Monitor team member performance, recognize successful performance, manage corrective actions, and seek support for clinical performance issues when needed.
Provide professional development and regular feedback, and ensure team members have the tools and support to remain engaged, balanced, and productive.
Perform other duties as assigned.