Practice Manager

NORTHSHORE HEALTH CENTERS • Merrillville, IN

55d • Onsite

About The Position

The Practice Manager will cultivate a positive work environment, collaborate with department managers, enforce policies, and ensure operational efficiency. This role involves fostering a positive and supportive work environment, cultivating an open, honest, team-oriented work culture, and responding to concerns of patients, providers, and staff patiently with the goal of helping everyone succeed. The Practice Manager works closely with Department Managers to oversee daily work activities, troubleshoot challenges, and delegate to the appropriate manager, while keeping open communication and meeting regularly to address concerns. Daily review of time and attendance ensuring appropriate coverage and reaching out to Regional/Department Manager as issues need addressed. Enforcing NorthShore policies regarding professionalism, punctuality, dress code, and culture for all employees within their clinic. Ensures exam rooms, workstations, all equipment, and other work areas are organized, clean, and functional. Monitors supply inventories to ensure operational levels are maintained. Monitors, inspects, and reports incidents as they arise within the clinic. Works with the compliance department and coordinates all site-specific programs. Responsible for monthly and quarterly site inspections and conducts all required drills and inspections. Address Safety Zone issues. Provide support to other NSHC sites of varying levels as needed. These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.

Requirements

• Must be at least 18 years of age.
• Must have reliable transportation.
• High school diploma or equivalent.
• Ability to analyze situations and solve problems at strategic and tactical levels.
• Excellent interpersonal and customer service skills.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Practiced at organization and planning.
• Employ Critical thinking and problem solving.
• Maintains composure and operates with emotional intelligence.
• Ethical reasoning and decision-making.
• Strong attention to detail.
• Receptive and responsive to feedback.
• Excellent verbal and written communication skills.
• Time management, prioritization, and sense of urgency.
• Proficient with Microsoft Office Suite or related software.

Nice To Haves

• Two years of experience working within a healthcare setting.
• Bachelor’s degree in business, or healthcare related studies.
• Master's degree in business, leadership, or healthcare related studies.

Responsibilities

• Foster a positive and supportive work environment.
• Cultivate an open, honest, team-oriented work culture.
• Respond to concerns of patients, providers, and staff patiently and with the goal of helping everyone succeed.
• Works closely with Department Managers to oversee daily work activities.
• Troubleshooting challenges that arise and delegating to the appropriate manager.
• Keeping open communication and meeting regularly to address concerns.
• Daily review of time and attendance ensuring that site has appropriate coverage and reaching out to Regional/Department Manager as issues need addressed.
• Enforcing NorthShore policies regarding professionalism, punctuality, dress code, and culture for all employees with their clinic.
• Ensures exam rooms, workstations, all equipment, and other work areas are organized, clean, and functional.
• Monitors supply inventories to ensure operational levels are maintained.
• Monitors, inspects, and reports incidents as they arise within clinic.
• Works with the compliance department and coordinates all site-specific programs.
• Responsible for monthly and quarterly site inspections and conducts all required drills and inspections.
• Address Safety Zone issues.
• Provide support to other NSHC sites of varying levels as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree