Practice Manager

ECAA•Raleigh, NC

7d•Hybrid

About The Position

The Practice Manager is ECAA’s onsite operational leader for its WakeMed sites in the Raleigh, North Carolina area. The manager serves as the day-to-day administrative contact for ECAA physicians, anesthetists, and facility leadership, and connects the sites with ECAA’s corporate Revenue Cycle, Credentialing, HR, Payroll, Finance, and Recruiting teams. This hands-on role supports smooth site operations, monitors billing and financial performance, and helps manage staffing, recruitment, and onboarding across multiple locations. The position is hybrid remote and onsite, floating between local locations, and follows business hours Monday through Friday. The Practice Manager handles day-to-day operational issues, implements company policies and initiatives at the site level, and works to improve efficiency and provider satisfaction. The role supports revenue-cycle monitoring and site financial analysis, prepares materials and tracks action items for meetings, coordinates recruiting and provider onboarding, serves as a liaison to corporate support teams, and supervises assigned staff.

Requirements

Bachelor’s degree in healthcare administration, business, or a related field, or equivalent experience.
At least 5 years of healthcare management experience in practice management, hospital operations, ambulatory surgery, or anesthesia practice management.
Experience working directly with physicians, anesthetists, and hospital personnel.
Proficiency with scheduling and practice management systems such as QGenda.
Working knowledge of revenue-cycle metrics and practice financials.
Strong analytical and problem-solving skills.
Comfort using data, reporting, and AI-assisted tools to automate routine reporting and administrative work.
Strong communication, presentation, and conflict-resolution skills, with sound judgment and discretion.
Proven organization and project-management skills, including the ability to manage competing priorities across multiple sites.
Must be located in the Raleigh, North Carolina area.

Responsibilities

Serve as the primary onsite administrative contact for ECAA partners, employed physicians, and anesthetists at assigned sites.
Resolve day-to-day issues involving schedules, staffing, and facility operations, and escalate clinical, compliance, and personnel concerns appropriately.
Implement ECAA policies and initiatives at the site level and identify opportunities to improve efficiency and provider satisfaction.
Handle sensitive provider and employee matters discreetly and track issues through resolution.
Act as ECAA’s administrative liaison to hospital and surgery center leadership and key facility staff.
Relay facility needs and concerns to ECAA partners and leadership, and support contract, service, and performance discussions.
Act as the site-level revenue-cycle contact, working with physician partners and ECAA’s billing partner, Zotec.
Review Zotec reports, monitor key metrics, and follow identified issues through resolution.
Partner with ECAA Finance and leadership to evaluate site profitability, including revenue, staffing costs, coverage, productivity, and the financial impact of operational and staffing decisions.
Assist with agendas, reports, and presentations for partner, corporate, and facility meetings.
Track action items and maintain organized records of decisions and site improvement plans.
Support ECAA Recruiting by communicating site hiring priorities and hosting candidate site visits, tours, and interviews.
Coordinate new-provider onboarding with Credentialing, HR, and Payroll, including orientation, system access, parking and badging, and site-specific workflows.
Serve as the onsite liaison to ECAA Credentialing, HR, and Payroll; monitor credentialing and privileging requirements and help resolve payroll, timekeeping, and personnel questions confidentially and promptly.
Supervise assigned staff by setting expectations and priorities, providing coaching and feedback, and conducting performance evaluations according to ECAA policy.