Practice Manager
About The Position
Generations Family Health Center is a regional community health center serving a 37-town rural region in eastern Connecticut, with locations in Willimantic, Danielson, Norwich, and Putnam. Our dedicated staff provides comprehensive primary care services to patients of all ages, including medical, dental, and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School-Based Health Centers. The Practice Manager is the site-based operational leader accountable for the day-to-day performance, coordination, and readiness of the assigned ancillary site. The position provides administrative leadership to assigned staff; supports clinicians and clinical leaders; and promotes safe, efficient, patient-centered, and compliant operations. The site currently provides medical services and may add other clinical, enabling, or support services as organizational needs evolve. The Practice Manager reports to the Director of Primary Care Operations and Outreach and works in close partnership with the Director of Nursing and Site Medical Director. The position also collaborates with other site, service-line, and organizational leaders whose functions support or influence site operations. These relationships do not transfer clinical authority or alter established reporting.
Requirements
- Bachelor's degree in health care administration, business administration, public health, nursing, or a related field preferred; equivalent education and progressively responsible management experience may be considered.
- Minimum three (3) years of ambulatory health care or comparable operations experience, including supervisory or management responsibilities, preferred; FQHC or community health center experience strongly preferred.
- Demonstrated experience in staff supervision, scheduling, patient flow, patient service, performance improvement, change implementation, and operational problem-solving.
- Proficiency with electronic health record and practice-management systems and data reporting; knowledge of relevant FQHC, HRSA, FTCA, PCMH, accreditation, privacy, quality, safety, and labor requirements preferred.
Nice To Haves
- Prior clinical-support experience or certification, including Medical Assistant or LPN experience, and bilingual abilities are preferred but not required.
Responsibilities
- Site Leadership and Daily Operations.
- Staff Leadership and Workforce Management.
- Patient Access, Flow and Experience.
- Clinician, Nursing and Clinical Partnership.
- Service Integration and Organizational Collaboration.
- Quality, Compliance, Safety and Readiness.
- Performance, Productivity and Improvement.
- Revenue Cycle and Resource Stewardship.
- Facility, Technology and Site Readiness.
- Organizational and Labor Responsibilities.
Benefits
- 5 weeks of paid time off
- 9 paid holidays
- Medical, dental, vision and life insurance coverage
- 403(b) retirement savings plan with employer contribution
- Malpractice insurance coverage
- Voluntary Life insurance
- Employee Assistance Program
- FSA & DCA option
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What This Job Offers
Job Type
Full-time
Career Level
Manager
