Practice Manager

EPIC Health System•South Lyon, MI

11d•Onsite

About The Position

EPIC Health is seeking an experienced Practice Manager to lead the overall operations and success of an on-site primary care practice in South Lyon, Michigan. This full-time leadership role goes beyond traditional office management, with responsibility for operational excellence, team development, workflow improvement, patient experience, financial performance, quality, staffing, and clinic growth. The Practice Manager leads daily clinic operations, monitors performance metrics, improves patient flow and provider productivity, and ensures the clinic has appropriate staffing, supplies, equipment, and workflows. The role recruits and develops clinical and administrative staff, manages schedules and performance, resolves patient concerns, and promotes a welcoming, accountable, service-focused culture. The manager oversees clinic financial operations and budgets, supports practice growth and patient access, and ensures compliance with HIPAA, OSHA, CLIA, and organizational policies. The role also leads process improvements and collaborates with providers, corporate departments, and shared-service teams on operational initiatives, technology rollouts, and organizational projects. Background checks are required.

Requirements

At least 3 years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
Demonstrated success leading clinical and administrative teams.
Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
Strong understanding of operational metrics, provider productivity, and workflow optimization.
Experience implementing process improvements and driving operational change.
Excellent leadership, coaching, conflict resolution, and decision-making skills.
Strong communication, organizational, and problem-solving abilities.
Proficiency with Electronic Health Records (EHRs) and Microsoft Office.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Experience with Athenahealth EHR.
Experience leading high-volume, multi-provider practices.
Lean, Six Sigma, or Continuous Improvement experience.

Responsibilities

Lead day-to-day operations of a busy primary care practice, ensuring efficient patient flow, provider productivity, and operational consistency.
Monitor key performance indicators and develop action plans to improve performance.
Identify operational bottlenecks and implement sustainable process improvements.
Ensure staffing, supplies, equipment, clinic readiness, and workflows support high-quality patient care.
Drive accountability for operational excellence, patient satisfaction, and financial performance.
Recruit, interview, onboard, coach, and retain clinical and administrative staff.
Conduct performance reviews, coaching sessions, and development planning; mentor supervisors, leads, and future clinic leaders.
Manage staffing schedules, attendance, productivity, and performance expectations.
Promote an exceptional patient experience, resolve patient concerns, monitor satisfaction trends, and implement improvements.
Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.
Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.
Support practice growth through capacity planning, schedule optimization, and patient access initiatives.
Drive clinic goals related to quality, volume, revenue, and profitability.
Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies; maintain survey readiness and support regulatory audits.
Monitor documentation quality, safety standards, and operational compliance, and address operational issues proactively.
Lead operational initiatives and process improvements to improve workflows, reduce waste, and increase efficiency.
Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.
Use data and reporting to inform operational decisions.
Partner with providers, Business Administrators, Operations leadership, Clinical leadership, Revenue Cycle, Human Resources, and shared services.