Practice Manager
About The Position
The Practice Manager oversees the day-to-day operations of Elk Park Animal Hospital, ensuring efficient, high-quality patient care, outstanding client service, and smooth business operations. The role manages the practice’s administrative, financial, and human resources functions and works closely with veterinarians and staff to maintain a positive, productive work environment. Success includes supporting growth, operational excellence, and achievement of financial and operational goals. The position is full-time and may involve evening or weekend hours based on client and patient needs. The manager must be able to work in a fast-paced, dynamic environment; occasional lifting and other physical tasks may be required.
Requirements
- At least 3–5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
- Demonstrated experience in P&L management and financial analysis is preferred.
- Ability to work in a fast-paced, dynamic environment.
- Ability to perform occasional lifting and physical tasks.
Nice To Haves
- CVPM and/or CVBL certification.
- A bachelor’s degree in healthcare administration or another relevant area.
- Experience in P&L management and financial analysis.
Responsibilities
- Supervise and lead practice staff, including veterinary technicians, receptionists, and support staff.
- Manage staff recruitment, record-keeping, onboarding, training, and performance management.
- Develop and optimize staff schedules to meet patient needs, provide adequate coverage, and remain within labor cost budgets.
- Foster a positive, collaborative work environment and motivate the team to achieve goals and adopt new initiatives.
- Oversee financial operations, including budgeting, billing, and expense management; review reports and develop action plans.
- Collaborate with key partners to establish and achieve financial goals.
- Ensure accurate, timely billing and payments, and monitor accounts receivable and collections.
- Lead and coach the team in providing exceptional client service and building meaningful client relationships.
- Monitor client reviews and respond promptly and professionally to inquiries and feedback.
- Use tools and quality controls to maintain high standards of patient care and client communication.
- Oversee daily operations, including inventory management, scheduling, office supplies, and equipment maintenance.
- Implement and refine practice policies and procedures to improve efficiency and effectiveness.
- Execute marketing strategies to attract new clients and retain existing ones.
- Oversee social media, website content, and other marketing materials.
- Expand the hospital’s community presence through events, promotions, and outreach programs.
- Ensure compliance with veterinary regulatory requirements and health, safety, and labor laws.
- Oversee practice record-keeping and client and patient databases to ensure accuracy and confidentiality.
- Ensure compliance with OSHA workplace safety requirements, including hazardous-material handling and proper waste disposal.
- Keep current with industry regulations and trends and implement necessary procedural changes.
- Train staff to use practice technology effectively and partner with IT support to triage and address practice needs.
Benefits
- Tailored development programs, mentorship, and career pathing.
- Competitive pay and performance bonuses.
- 401(k) matching.
- Student loan assistance.
- Health, dental, vision, and life insurance.
- Mental health resources.
- Generous paid time off and holidays.
- Supportive, collaborative environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
