Practice Manager

Rochester Regional Health•Muscatine, IA

14d•$62,400 - $75,500

About The Position

The Practice Manager provides management and administrative support to the Medical Oncology, Hematology and Infusion Center practice. Working closely with the Lead Physician and other practice providers, the manager develops business strategies, formulates budgets, and oversees daily operations. The role plans, coordinates, directs, and supervises financial, operational, and personnel management in accordance with Medical Group and Rochester Regional Health System policies. The Practice Manager upholds patient rights, leads staff, demonstrates leadership competencies, delivers superior customer service, and communicates and models the system’s mission and values. The position is full-time, 40 hours per week, Monday through Friday from 8:00 a.m. to 4:30 p.m. The listed practice locations are Lipson Cancer Institute at Unity, 1561 Long Pond Road, Suite 120, Rochester, NY, and Lipson Cancer Institute at St. Mary’s, 55 Genesee Street, Bishop Kearney Building, 1st Floor, Rochester, NY. The position is sedentary and primarily office-based, involving prolonged sitting, computer and telephone work, and high cognitive and emotional demands. The listed annual pay range is $62,400 to $75,500.

Requirements

At least 2 years of administrative leadership experience; a combination of education and experience may be considered.
Demonstrated communication and analytical skills.
Professional billing experience.
Proficiency in Microsoft Excel.
Financial management experience or skills.
Personnel management experience or skills.
Team-building skills and appropriate interpersonal skills.

Nice To Haves

3 years of relevant work experience within a practice setting.
Associate’s or bachelor’s degree in Business or a related field, or an equivalent combination of education and work experience.

Responsibilities

Manage daily operations at physician practice sites, using available tools and reports to facilitate improvement and ensure compliance.
Oversee the practice’s financial operations, review monthly financial performance, identify improvement opportunities, develop plans to meet budget, participate in annual budget development, and ensure adherence to the budget and fiscal standards.
Monitor financial and operational factors including volume, payer mix, fees, customer service initiatives, productivity, coding, non-provider labor, building occupancy expenses, and clinical supply costs.
In conjunction with Human Resources, participate in recruitment, hiring, coaching, mentoring, and termination of non-physician staff.
Manage, guide, and train staff in daily practice operations, and perform subordinate staff duties when necessary to maintain operations.
Motivate staff and organize the department’s day-to-day activities; manage staffing and practice plans with providers to improve efficiency and cost-effective procedures.
Maintain standardized workflows and best practices established by the Medical Group.
Ensure the practice facility meets Rochester Regional Health System standards, applicable safety requirements, and customer satisfaction expectations.
Support the health system’s vision and strategic plan and foster a culture of engagement and improvement.
Understand, communicate, and ensure compliance with applicable patient and employee safety practices, regulatory and accreditation requirements, and system processes, including NYS Department of Health, The Joint Commission, and OSHA requirements.
Work with the Lead/Managing Physician to ensure compliance and workflows that support patient-centered care, including Patient Centered Medical Home, Population Health Management, Meaningful Use, patient complaints, quality assurance measures, and organizational policies.
Ensure accurate and timely entry of demographic, coding, statistical, and month-end data.
Supervise charge entry, edit corrections, patient registration, and over-the-counter transactions.
Analyze relevant information to identify problems and provide alternatives or resolutions.
Perform other duties as assigned.