Practice Manager

AmeriVet•Woodland Hills, CA

19d

About The Position

Veterinary Medical Center of Woodland Hills is seeking an experienced Practice Manager to oversee the day-to-day operations of a veterinary practice. The role ensures efficient, high-quality patient care, outstanding client service, and smooth business operations. It manages administrative, financial, and human resources functions while working closely with veterinarians and staff to maintain a positive, productive workplace. Success in the role requires a strong focus on growth, operational excellence, and achieving financial and operational goals. The Practice Manager leads staff and practice operations, oversees financial performance and client relations, and supports marketing, business development, and community engagement. The role also ensures regulatory compliance and workplace safety, maintains accurate and confidential records, and trains staff to use practice technology in collaboration with IT support. This is a full-time position. Evening and/or weekend hours may be needed based on client and patient needs. The position requires working in a fast-paced, dynamic environment, and occasional lifting and physical tasks may be required.

Requirements

Minimum of 3–5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
Ability to work in a fast-paced, dynamic environment.
Occasional lifting and physical tasks may be required.

Nice To Haves

CVPM, CVBL, and/or a bachelor's degree in healthcare administration or another relevant area.
Demonstrated experience in P&L management and financial analysis.

Responsibilities

Supervise and lead veterinary technicians, receptionists, and support staff.
Manage staff recruitment, record-keeping, onboarding, training, and performance management.
Develop and optimize staff schedules to meet patient needs, ensure adequate coverage, and remain within labor cost budgets.
Foster a positive, collaborative work environment and motivate the team to achieve goals and adopt new initiatives.
Oversee budgeting, billing, expenses, and financial reports; develop action plans and collaborate with key partners to set and meet financial goals.
Ensure accurate, timely billing and payments, and monitor accounts receivable and collections.
Coach the team to provide exceptional customer service and build meaningful client relationships.
Monitor client reviews and respond to inquiries and feedback promptly and professionally.
Use tools and quality controls to maintain high standards of patient care and client communication.
Manage daily operations, including inventory, scheduling, office supplies, and equipment maintenance.
Implement and refine practice policies and procedures to improve efficiency and effectiveness.
Execute marketing strategies to attract new clients and retain existing clients.
Oversee social media, website content, and other marketing materials.
Expand the hospital's community presence through events, promotions, and outreach programs.
Ensure compliance with veterinary regulations and health, safety, and labor laws.
Oversee accurate and confidential practice records and client and patient databases.
Ensure OSHA workplace safety compliance, including hazardous-material handling and proper waste disposal.
Maintain current knowledge of industry regulations and trends and implement necessary procedural changes.
Train staff to use practice technology effectively and partner with IT support to triage and address practice needs.