Practice Manager

UCSF•San Francisco, CA

10d•$118,400 - $252,400

About The Position

Under the general supervision of the Director, the Administrative Director (AD) will oversee clinic operations and will have primary responsibility for the supervision of administrative staff at UCSF’s Bayfront primary & specialty care outpatient clinics. The AD will also have shared oversight of patient support staff at both sites (i.e. medical assistants, LVNs, etc.) in coordination with the Administrative Nurse Manager. The AD will be responsible for supervising the operational, human resource, administrative and business functions of the Bayfront primary & specialty care outpatient clinics. These functions include, but are not limited to, practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, and insurance authorizations. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. The AD will work on a regular basis with leadership in the 13 different departments -Allergy, Audiology, Cardiology, Dermatology, Endocrinology, GI/Hepatology, Neurosurgery, OHNS, Primary Care, Pulmonology, Rheumatolgy, Urology, and Vascular Surgery. The AD will actively be involved in all aspects of facility management, day-to-day operations, implementation of a revised practice model, and development and implementation of a revised staffing plan based on staffing/schedule changes. This individual will also play a key role in program expansion as additional services are added. The AD will work closely with the Administrative Director, Administrative Nurse Manager and Medical Directors in support of departmental goals. Approximately 6 staff will report directly to the PM.

Requirements

Ability to perform and prioritize multiple tasks
Ability to work well with staff, patients and providers
High degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment

Responsibilities

Oversee clinic operations
Supervise administrative staff at UCSF’s Bayfront primary & specialty care outpatient clinics
Shared oversight of patient support staff at both sites (i.e. medical assistants, LVNs, etc.) in coordination with the Administrative Nurse Manager
Supervise the operational, human resource, administrative and business functions of the Bayfront primary & specialty care outpatient clinics
Manage practice revenue, billing systems and procedures
Oversee facilities and safety procedures
Manage registration, new patient coordination, and scheduling
Oversee medical records storage and maintenance
Manage insurance authorizations
Perform and prioritize multiple tasks
Work well with staff, patients and providers
Deal with faculty, staff and patients in a complex environment with independence, initiative, assertiveness, and diplomacy
Work with leadership in 13 different departments
Be involved in all aspects of facility management
Manage day-to-day operations
Implement a revised practice model
Develop and implement a revised staffing plan based on staffing/schedule changes
Play a key role in program expansion as additional services are added
Work closely with the Administrative Director, Administrative Nurse Manager and Medical Directors in support of departmental goals