Practice Manager

Chewy•Atlanta, GA

17d

About The Position

Chewy Vet Care is hiring a full-time Practice Manager to join its Healthcare Practice Team and support the operations of a new veterinary practice. The role supports paraprofessional staff in implementing policies and procedures, using integrated technology, and managing operational functions. The Practice Manager works with regional and corporate leadership to support the team and its continued development, oversees staff operational performance and scheduling, and helps maintain a collaborative, client- and team-member-centric practice. The Practice Manager also coordinates inventory needs, engages with clients and resolves complaints, helps maintain clinic equipment and OSHA compliance, and guides the team in following Standard Operating Procedures and Standards of Care. The role serves as a PIMS administrative super-user, supports responsible pharmacy management, participates in self-development and required compliance training, and oversees operating, safety, and compliance procedures. Some travel may be required.

Requirements

At least 3 years of experience as a Practice Manager in a practice.
Experience mentoring and leading others.
Ability to connect with clients and demonstrate empathy and compassion.
Ability to manage conflict resolution.
Excellent verbal and written communication, observational, and analytical skills.
Ability to thrive in a fast-paced, self-starter environment.

Nice To Haves

Successful completion of the CVPM program and current certification.
Ability to meet the qualifications for the CVPM designation.
Two years of supervised experience with veterinary radiation machines.

Responsibilities

Support paraprofessional staff in implementing policies and procedures, using integrated technology, and managing practice operations.
Work with regional and corporate leadership to support and continuously develop the practice team.
Oversee staff operational performance and coordinate team work schedules.
Conduct staff reviews, address team members’ concerns, and mentor their career development.
Lead inventory cycle counts and coordinate fulfillment of inventory needs.
Engage with clients to support their treatment experience and resolve conflicts or complaints.
Ensure equipment and the clinic are well maintained and OSHA guidelines are followed.
Guide the team in following the practice’s Standard Operating Procedures and Standards of Care; review SOPs and practice metrics to support improvement.
Communicate clearly and respectfully with clients and team members.
Serve as a PIMS administrative super-user and assist team members with the technology.
Manage practice pharmacy holdings responsibly.
Participate in self-development courses and required Chewy Vet Care compliance training.
Perform related duties and assignments as directed by management.
Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.