Practice Manager

LIGHTHOUSE WORKS INC • Orlando, FL

53d • $70,000 - $78,000 • Onsite

About The Position

Practice Manager Lighthouse Central Florida is seeking an experienced Practice Manager to lead the administrative and operational functions of our Client Experience Team supporting vision rehabilitation and clinical services. This is a great opportunity for a healthcare or rehabilitation professional with strong leadership, operational, and client-service experience who enjoys building effective teams and improving the client experience.

Requirements

• Bachelor’s degree in Health Services, Social Work, Healthcare Administration, or a related field.
• Previous management and leadership experience required.
• Experience with client databases, healthcare information systems, or similar technology.
• Strong professional judgment and the ability to manage multiple priorities in a changing environment.
• A commitment to providing high-quality services to individuals who are blind or have low vision.
• Must pass a Level II background check.
• Self-Starter with superior organizational skills; ability to multi-task, adapt to change, attention to detail, time management, and prioritize effectively.
• Strong managerial, problem solving, and team-building skills and demonstrate ability to motivate and empower direct and indirect reports.
• Excellent budgeting, fiscal management, data analysis, and business operations knowledge.
• Expert level knowledge and expertise in utilizing client database systems.
• Exhibit professional maturity, judgment, and objectivity.
• Possess a sensitivity towards the unique needs of individuals with low vision or blindness.

Nice To Haves

• Four or more years of experience in rehabilitation and/or medical administration preferred.
• Strong understanding of healthcare or rehabilitation operations, budgeting, analytics, and performance metrics.
• Excellent communication, organizational, problem-solving, and team-building skills.

Responsibilities

• Lead, coach, develop, and retain the Client Experience Team.
• Oversee client scheduling, communication, records, documentation, medical billing, and administrative processes.
• Monitor KPIs, service quality, operational performance, and resource utilization.
• Ensure compliance with clinical, contractual, accreditation, and regulatory requirements.
• Manage departmental budgeting, reporting, financial performance, and data analysis.
• Build relationships with vendors, referral partners, community organizations, schools, and Division of Blind Services personnel.
• Identify and implement process improvements that improve efficiency and the client experience.
• Stay current on best practices and trends in healthcare and vision rehabilitation services.

Benefits

• Lighthouse Central Florida is an equal opportunity employer. We are committed to an inclusive workplace and provide reasonable accommodations to qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level