Practice Manager

Freeman•Dickson, TN

26d

About The Position

The Practice Manager oversees the day-to-day administrative and non-clinical operations of Freeman Health Partners Medical Services, PC. The role manages patient services, front-office workflows, staffing, scheduling, and billing coordination to support efficient clinic operations and a welcoming patient experience. The Practice Manager works with providers and leadership to improve access, maintain service quality, and meet operational and financial goals. The Practice Manager supervises administrative and patient services staff, oversees patient intake and scheduling, coordinates administrative matters with billing and finance, and supports compliance, reporting, budgeting, and workflow improvement. The position serves as a liaison among administrative staff, providers, clinical leadership, and referral sources. Clinical decisions remain with licensed professionals. The role may also provide backup administrative coverage and perform other duties assigned by leadership.

Requirements

Minimum five years of administrative or operational experience in a healthcare or medical office setting, including staff supervision or team leadership.
Working knowledge of medical terminology, patient intake, scheduling, insurance verification, billing workflows, and patient privacy requirements.
Experience with EHR and practice management systems.
Proficiency in Microsoft Office or similar applications.
Knowledge of applicable healthcare regulations and accreditation standards.
Strong communication, leadership, organization, problem-solving, and reporting skills.
Commitment to ethical practices and patient service.

Nice To Haves

Degree in healthcare administration, business administration, or a related field; equivalent relevant experience may be considered.
Behavioral health, substance use treatment, or primary care experience.

Responsibilities

Manage daily clinic operations, coordinate administrative workflows, address operational issues, and maintain consistent procedures across front desk, scheduling, and billing functions.
Supervise assigned administrative and patient services staff; manage schedules and coverage; coordinate onboarding, training, performance feedback, and corrective action with HR and leadership.
Review staff timecards, missing punches, PTO requests, attendance, and overtime needs; resolve department-level issues and submit accurate information within established deadlines.
Oversee registration, intake, insurance verification, referrals, and appointment scheduling; coordinate provider calendars, monitor no-shows, and improve patient flow and access.
Respond to escalated patient concerns and complaints, track feedback, and implement service improvements that promote respectful, supportive, and timely care.
Work with billing and finance teams to resolve registration and insurance issues, monitor administrative barriers to reimbursement, and support accurate patient account workflows.
Serve as a liaison among administrative staff, providers, clinical leadership, and referral sources to support follow-up and continuity of care while leaving clinical decisions to licensed professionals.
Conduct audits of intake, insurance verification, and administrative documentation; reinforce privacy requirements, clinic policies, and applicable regulatory and accreditation standards in coordination with compliance leadership.
Maintain reports on visit volume, no-show rates, referrals, provider schedule utilization, and patient satisfaction; identify trends, recommend improvements, and track progress toward established goals.
Monitor assigned operating expenses, staffing needs, supply inventory, and purchasing within approved budgets; coordinate vendors, equipment needs, and facilities issues with appropriate departments.
Develop and maintain standard operating procedures, coordinate staff training, and support effective use of EHR and practice management systems.
Provide backup administrative coverage as needed, support implementation of clinic initiatives, and perform other duties assigned by leadership.
Interact with patients, staff, referral sources, guests, visitors, volunteers, and supervisors in a friendly, supportive, courteous, respectful, and professional manner that promotes teamwork and positive relations.