Practice Manager

SB Clinical Practice Management Plan•Stony Brook, NY

12d

About The Position

The Practice Manager is an administrative supervisory role responsible for the daily and overall operations of Stony Brook Ambulatory Sites. The manager oversees and coordinates administrative functions, supports site development, and promotes consistency across sites. The role works closely with the Nurse Manager and clinical staff, monitors provider templates and patient scheduling to maximize capacity with current resources, and encourages effective communication among team members. The Practice Manager also participates in revenue cycle functions and quality and service initiatives. The role supervises front desk receptionists, clerks, and other administrative support staff; coordinates patient care services and patient flow with the Ambulatory Nurse Manager and Medical Director; and serves as a liaison among Administration, clinical teams, and patients. It supports EHR quality programs, customer service, purchasing, vaccine protocol management, quality improvement, regulatory compliance, revenue cycle activities, and implementation of a multidisciplinary patient-centered medical home approach. The position also assists the Administrator with special projects and reports, and performs other duties as assigned.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Finance, or a related field.
Five years of progressive management experience in an ambulatory care setting or a related field.
Human Resources experience.
Excellent verbal and written communication skills.
Knowledge of public health policies and procedures and collaborative management techniques.

Nice To Haves

Working knowledge of the IDX practice management system and Cerner electronic health record system.

Responsibilities

Work with the Ambulatory Nurse Manager and Medical Director to coordinate and improve patient care services and patient flow.
Direct and supervise Front Desk Receptionists, Clerks, and other Administrative Support staff.
Recommend staffing needs and monitor overall work productivity in collaboration with the Nurse Manager.
Develop and maintain a thorough working knowledge of Cerner to train Front Desk staff and evaluate operations.
Serve as liaison between Administration, clinical teams, and patients.
Implement EHR quality programs.
Promote positive customer service by interacting effectively with patients, frontline staff, and supervisors and addressing patient complaints.
Prepare purchase requisitions.
Approve and issue purchase orders in accordance with organization policy and negotiated terms and conditions.
Order materials and services according to negotiated contracts.
Manage vaccine protocols.
Assist the Administrator with special projects and reports.
Participate in the QI process to ensure compliance with policies and procedures.
Ensure department and division staff adhere to the Corporate Compliance Program, HIPAA regulations, and other regulatory standards, including annual physical exams, mandatory trainings, and licensing.
Support or assist with revenue cycle functions, including scheduling, insurance verification, co-pay collection, charge capture, and referral management.
Participate in activities necessary to implement the multidisciplinary patient-centered medical home approach.
Perform other duties as assigned.