Practice Manager

Destination Pet•San Diego, CA

18d

About The Position

The Practice Manager oversees the complete operations of Shelter Island Vet. Hospital, including daily operations, staff management, customer service, sales growth, and management to a set budget. The role supports Destination Pet’s mission, vision, culture, and policies while ensuring cohesive pet care services and a safe, comfortable environment for pet guests and associates. The manager works regularly with Destination Pet support teams and promotes the company’s programs and services in the surrounding community.

Requirements

Five or more years of full P&L management responsibility, preferably in hospitality, service, or retail environments.
Veterinary experience required.
Experience managing inventory and accounts payable.
Strong people-management skills and a background in driving performance excellence.
Passionate team player and strong motivator.
Experience problem-solving, exercising sound judgment, maintaining confidentiality, and interacting professionally and effectively with coworkers, clients, and the general public.
Proficiency with computer applications, including Microsoft Office Suite and database applications.
Ability to multitask and strong time-management skills.
Ability to complete assignments accurately and on time, often with strict or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Exceptional customer-service experience and skills.
Must be able to work evenings, weekends, and holidays.
Must frequently lift 40 pounds, remain on feet for the duration of a shift, and frequently stand, walk, and climb stairs.
Must be able to use computer systems and a multi-line telephone.
Must be able to handle dogs on leashes.
Must be able to work around disinfectant and sanitation chemicals, animal dander, and animal excretions.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree is a plus.

Responsibilities

Oversee facility operations, staff, customer service, sales, and budget performance.
Support Destination Pet’s mission, vision, culture, and policies.
Deliver exceptional customer service through personal contact, associate training, complaint resolution, and service delivery.
Collaborate regularly with Destination Pet support teams, including Operations, Human Resources, Marketing, Facilities, and Legal.
Ensure cohesive pet care services and cross-training where necessary.
Recruit, hire, motivate, train, promote, counsel, and terminate staff as needed.
Schedule staff to provide outstanding service while managing to budget.
Manage center payroll and ensure timely approval.
Work with Human Resources to ensure compliance with federal and local labor laws, including OSHA, EEOC, ADA, and fair labor practices.
Promote employee safety through training, enforcement of safe-handling rules, and compliance with safety policies.
Prepare and deliver timely annual performance reviews.
Monitor pet guests’ needs and ensure their safety, security, and comfort.
Resolve customer and staff complaints.
Manage center social media accounts, including weekly posts and responses to customer comments.
Create and execute local marketing programs to acquire customers and grow sales.
Attend community events and partner with local businesses to promote Destination Pet services.
Maintain appropriate supply inventory and reorder and restock as needed.
Monitor and manage center computer systems.
Address facility maintenance needs to maintain a safe and comfortable environment.
Use financial reports and statistics; manage cash, accept payments, balance the end-of-day cash drawer, and ensure bank deposits are completed as needed.
Promote and market Destination Pet programs and services in the surrounding community.
Assist other team members as needed.