Practice Manager

Current Opportunities at Sound Physicians • Rocky Mount, NC

1d • Onsite

About The Position

The Practice Manager is responsible for the onsite operational management and support of a Sound Physicians practice within a hospital. The manager serves as a primary contact for hospital leadership and support staff, provides daily support to the clinical team, and removes operational barriers. The role builds and maintains professional relationships with the practice team, hospital executives, case management, community providers, and specialty physicians. The position is onsite at the hospital and has no travel requirements.

The Practice Manager supports practice operations, clinician staffing and schedules, financial performance, and client retention. Responsibilities include coordinating recruitment, onboarding, credentialing, compliance, human resources processes, and clinician support; monitoring operational and financial data; and facilitating communications and performance reviews. The manager works closely with the Practice Medical Director, clinicians, Clinical Performance Nurse, Sound operational teams, and hospital stakeholders.

Sound Physicians is a physician-led medical group founded in 2001 and headquartered in Nashville, Tennessee. It operates in more than 400 hospitals across 45 states and has more than 4,000 clinicians and 1,000 business professionals. Its mission is to build clinical partnerships that support quality, affordable, dignified care. The organization practices in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Requirements

• Intermediate proficiency with Microsoft Office, including Outlook, Excel, and PowerPoint.
• Knowledge of relevant state and federal healthcare regulations.
• Basic understanding of financial and budgeting processes and principles.
• Knowledge of HR information systems and basic HR knowledge.
• Bachelor’s degree in business administration, healthcare administration, or a similar related field, or equivalent work experience.
• 3–5 years of experience working in healthcare operations.
• Demonstrated customer focus, intellectual curiosity, enjoyment of working with people, self-starting ability, resourcefulness, and collaboration.

Nice To Haves

• Experience managing a physician group practice is preferred.

Responsibilities

• Act as the frontline liaison for clinicians with hospital C-suite executives, nursing leadership, and Sound’s operational team.
• Provide executive and administrative support to the Practice Medical Director and practice team to meet contract expectations.
• Manage office functions, including meetings, office systems, supplies, and practice events.
• Collaborate with the Medical Director and Practice Management Team to develop and maintain practice policies and procedures.
• As applicable, facilitate daily patient census reconciliation and multidisciplinary rounds.
• Facilitate workflows for home health orders, medical records requests, and death certificates.
• Coordinate recruiting, onsite interviews, and candidate visits; support a positive candidate experience.
• Complete onboarding and orientation for new clinicians, including locums and ambassadors, and maintain orientation checklists and policies.
• Coordinate with the privileging team on provider recredentialing and expirables; ensure hospital privileging and payer enrollment are completed before patient care begins.
• Ensure Collaborative Practice Agreements for APPs are up to date, as applicable.
• Maintain requested reports and trackers; work with the Program Medical Director to identify staffing opportunities in relation to volume and acuity.
• Build relationships with hospital stakeholders and review quality and at-risk metrics initially.
• Communicate clinician terminations and requisitions through Sound systems.
• Manage the relationship with the hospital Medical Staff Office and partner with the privileging team to resolve barriers to on-time starts.
• Ensure billing and documentation compliance, clinician completion of mandatory compliance training and remediation, and timely query responses and participation in compliance activities.
• Participate in relevant Sound medical group training and support clinicians with annual benefits enrollment and life event changes in Sound’s HR Information System.
• Serve as the point person for human resources relations, maintain an accurate practice roster, and support compliance with employment law and Sound policies.
• Administratively support clinician employment agreement amendments.
• Act as the super user for software applications and a point person for hospital software and hardware systems.
• Establish and maintain practice team norms at the Medical Director’s direction, maintain visual management and recognition boards, and mentor Practice Coordinators when requested.
• Encourage practice participation in Sound bedside and colleague engagement surveys.
• Own clinical schedules, including creating and optimizing schedules and ensuring shifts are accurately documented for payroll processing.
• Promote sustainable schedules without disruption to patient care 120 days in advance for Hospital Medicine or 90 days in advance for Emergency Medicine.
• Review and validate monthly shift and productivity data for payroll processing; ensure permanent clinicians meet annual contractual shift obligations; review sick pay and PTO requests as applicable.
• Collect, track, and analyze site financial and operational data; review P&L performance and participate in budget creation and maintenance.
• Provide supporting documentation for hospital invoicing, as applicable, and support Monthly Performance Reviews focused on financial, clinical, and operational performance.
• Serve as the general administrative liaison to hospital executives and staff regarding hospital needs.
• Coordinate practice events, including team meetings and JOCs, and keep client-facing materials current with Sound standards.
• Maintain hospital contact information and record contact changes in Salesforce.
• Understand contract terms, Sound team responsibilities, renewal dates, and payment terms.
• Ensure the PCP database is accurate and manage PCP outreach.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• 401(k) retirement savings plan with company match
• Paid time off accruing immediately at 15 days per year, in accordance with the company PTO policy
• Ten company-paid holidays per year
• Bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager