Practice Manager

Keplr Vision•Roseville, CA

16d•$66,500 - $72,800

About The Position

The Practice Manager oversees the practice to ensure patients receive high-quality care and serves as the primary resource for resolving most patient and employee issues. The role provides immediate guidance and supervision to staff and works closely with the Lead OD and other ODs to support an exceptional patient experience, high standards of care, and efficient workflows. The manager leads customer service, practice operations, staff development, compliance, and financial and inventory management, while upholding Keplr Vision’s Core Values. Duties and responsibilities may change at any time with or without notice.

Requirements

Excellent customer service skills and professional personal presentation.
General understanding of operations and processes, with a high level of business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor, and achieve productivity goals.
Ability to problem-solve, exercise sound judgment, and demonstrate attention to detail.
Understanding of optometric business processes and strategic development.
Ability to handle and prioritize multiple tasks and meet deadlines.

Nice To Haves

Optical experience.
At least 3 years of retail management or supervisory experience.

Responsibilities

Supervise Opticians, Technicians, Patient Care Coordinators, and other staff.
Work with the Lead OD to ensure an exceptional patient experience and with ODs to maintain high standards of patient care and workflow efficiency.
Lead staff performance through coaching, inspiring, and developing team members to deliver outstanding customer service; serve as a role model.
Provide on-the-job training and support to team members and monitor all aspects of practice operations.
Analyze practice financial data and recommend steps to optimize profitability.
Recruit and select high-caliber talent.
Ensure compliance relating to billing, staff behaviors, and HIPAA.
Manage products, inventory, and cost of goods.
Conduct staff evaluations, performance management, and team training.
Uphold Keplr Vision’s Core Values.