Practice Manager

University Hospitals Urgent Care•Cleveland, OH

81d

About The Position

University Hospitals Urgent Care by Wellstreet is looking for a talented Practice Manager. This role involves leading urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service, and operational effectiveness. The Practice Manager will create and foster a working environment that promotes teammate engagement, aligns with Wellstreet's core values, and pursues the mission. This includes exercising fiscal and operational practices to meet or exceed annual budget and key performance indicators, developing and communicating annual center vision and goals, and partnering with the area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows support the Wellstreet mission. The role also involves developing and managing monthly work schedules, ensuring teams perform responsibilities in accordance with policies and regulatory requirements, conducting performance evaluations and professional development coaching, hiring and managing staffing levels, and conducting disciplinary actions. Additionally, the Practice Manager will ensure appropriate inventory of medical supplies and equipment, partner with marketing and public relations for center-level marketing strategies, and support the WellStreet vision and mission through active leadership, innovation, collaboration, and living the core values. Additional responsibilities may be assigned.

Requirements

Have at least 3 years of leadership experience
High School diploma or equivalent

Nice To Haves

5+ years of healthcare leadership experience
Occupational Health experience
Strong knowledge of regulatory compliance
Experience with budgeting, inventory/supply management, and P&L oversight
Proven success in team development and coaching
Exceptional customer service and patient experience focus
Strong critical thinking and problem-solving skills
Ability to lead teams in a fast-paced, multi-provider healthcare environment
Experience in urgent care and occupational medicine preferred
1 year of marketing experience, in healthcare preferred
Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required

Responsibilities

Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
Create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission
Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
Develop and communicate annual center vision and goals
Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the Wellstreet mission
Develop and manage monthly work schedules of administrative and clinical direct reports
Ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements
Conduct timely annual performance evaluations and professional development coaching to direct reports
Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures
Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
Partner and collaborate with the marketing and public relations department to develop center level marketing strategies
Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values
Perform additional responsibilities as assigned