Practice Manager

EPIC Health System•Clio, MI

1d•Onsite

About The Position

EPIC Health is seeking an experienced Practice Manager to lead the operations of an on-site primary care clinic in Clio, Michigan. The role goes beyond traditional office management, with responsibility for operational excellence, team development, workflow improvement, and the patient and employee experience. The Practice Manager balances patient care, financial performance, quality, staffing, and growth while promoting accountability and continuous improvement. The manager leads daily clinic operations, monitors performance metrics, oversees staffing and financial activities, supports regulatory compliance, and drives process improvements. The role works closely with providers and corporate and shared-service teams to support the overall success of the practice. Background checks are required.

Requirements

At least 3 years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
Demonstrated success leading clinical and administrative teams.
Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
Strong understanding of operational metrics, provider productivity, and workflow optimization.
Experience implementing process improvements and driving operational change.
Excellent leadership, coaching, conflict resolution, and decision-making skills.
Strong communication, organizational, and problem-solving abilities.
Proficiency with Electronic Health Records (EHRs) and Microsoft Office.
Background check required.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Experience with Athenahealth EHR.
Experience leading high-volume, multi-provider practices.
Lean, Six Sigma, or Continuous Improvement experience.

Responsibilities

Lead day-to-day operations of a busy primary care practice, ensuring efficient patient flow, provider productivity, and operational consistency.
Monitor key performance indicators and implement action plans to improve clinic performance.
Identify bottlenecks and implement sustainable workflow and process improvements.
Ensure staffing, supplies, equipment, clinic readiness, and workflows support high-quality patient care.
Promote accountability for operational excellence, patient satisfaction, and financial performance.
Recruit, interview, onboard, coach, develop, and retain clinical and administrative staff.
Conduct performance reviews, coaching sessions, and development planning; mentor supervisors, leads, and future leaders.
Manage staffing schedules, attendance, productivity, and performance expectations.
Champion the patient experience, resolve patient concerns, monitor satisfaction trends, and implement improvements.
Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.
Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.
Support practice growth through capacity planning, schedule optimization, and patient access initiatives.
Drive clinic goals related to quality, volume, revenue, and profitability.
Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies; maintain survey readiness and support regulatory audits.
Monitor documentation quality, safety standards, and operational compliance, and proactively address issues that could affect patient care.
Lead operational initiatives and process improvements to reduce waste and increase efficiency.
Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.
Use data and reporting to inform operational decisions.
Partner with providers, Business Administrators, Operations and Clinical leadership, Revenue Cycle, Human Resources, and shared services to support clinic success.