Practice Manager

Keplr Vision•Sacramento, CA

16d

About The Position

The Practice Manager at Visions Optometry is responsible for ensuring that patients receive the best quality of care. The manager is the primary point of contact for resolving most patient and employee issues and provides immediate guidance and supervision to staff. The role oversees practice operations and team performance, working closely with the Lead OD and other optometrists to support an exceptional patient experience, high standards of patient care, and efficient workflows. The Practice Manager also supports staff development, recruitment, performance management, training, regulatory compliance, product and inventory management, and practice profitability. Duties and responsibilities may change at any time. Depending on practice alignment, the position may report to the Lead OD, Director of Operations, or Area Manager.

Requirements

Excellent customer service skills and professional personal presentation.
At least 2 years of retail management or supervisory experience.

Nice To Haves

Optical experience.
General understanding of operations and processes, and strong business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor, and achieve productivity goals.
Ability to problem-solve, exercise sound judgment, and demonstrate attention to detail.
Understanding of optometric business processes and strategic development.
Ability to manage multiple tasks, set priorities, and meet deadlines.

Responsibilities

Supervise Opticians, Technicians, Patient Care Coordinators, and other staff.
Work closely with the Lead OD to ensure an exceptional patient experience.
Lead, coach, inspire, and develop staff to deliver outstanding customer service.
Serve as a role model for the team and demonstrate a customer-centric approach to service.
Work with optometrists to support high standards of patient care and workflow efficiency.
Monitor practice operations and provide on-the-job training and support to team members.
Analyze practice financial data and recommend actions to optimize profitability.
Recruit and select high-caliber talent.
Ensure compliance with billing requirements, staff behavior standards, and HIPAA.
Manage product and inventory processes and cost of goods.
Conduct staff evaluations, performance management, and team training.
Uphold Keplr Vision’s Core Values.